Making Quality Happen: A Step By Step Guide to Winning the Quality Revolution Autor R. M. McNealy 31 mar 1996 Paperback Preț: 362.74 lei 18-23 zile | 6-12 zile
Making Customer Satisfaction Happen Autor R. M. McNealy 29 feb 1996 Paperback Preț: 602.31 lei 708.60 lei 6-8 săpt. -15%