Making Quality Happen: A Step By Step Guide to Winning the Quality Revolution

en Limba Engleză Paperback – 31 mar 1996

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

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Specificații

ISBN-13: 9780412735301
ISBN-10: 041273530X
Pagini: 216
Ilustrații: 208 p. 1 illus.
Dimensiuni: 155 x 235 x 11 mm
Greutate: 0.34 kg
Ediția:1993
Editura: Springer Us
Colecția Springer
Locul publicării:New York, NY, United States

Public țintă

Research

Cuprins

1 Why Quality?.- 2 What is Quality?.- 3 How?.- 4 Implementation action 1 Management ownership of Quality and Quality Improvement.- 5 Implementation action 2 Quality implementation team.- 6 Implementation action 3 Quality training.- 7 Implementation action 4 Management by fact: measurement and the cost of non-Quality.- 8 Implementation action 5 Corrective action.- 9 Implementation action 6 Quality council.- 10 Implementation action 7 Communication.- 11 What does a Quality organization look like?.- 12 Epilogue: Continuous improvement.

Recenzii

From the first edition I can recommend the publication without reservation. - Manufacturing Engineer

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