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Making Quality Happen

Autor R. M. McNealy
en Limba Engleză Paperback – 31 iul 1993
Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.
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Specificații

ISBN-13: 9780412553103
ISBN-10: 0412553104
Pagini: 192
Ilustrații: XII, 192 p.
Dimensiuni: 155 x 235 x 16 mm
Greutate: 0.4 kg
Ediția:1993
Editura: SPRINGER NETHERLANDS
Colecția Springer
Locul publicării:Dordrecht, Netherlands

Public țintă

Research

Cuprins

1 Why Quality?.- 2 What is Quality?.- 3 How?.- 4 Implementation action 1 Management ownership of Quality and Quality Improvement.- 5 Implementation action 2 Quality implementation team.- 6 Implementation action 3 Quality training.- 7 Implementation action 4 Management by fact: measurement and the cost of non-Quality.- 8 Implementation action 5 Corrective action.- 9 Implementation action 6 Quality council.- 10 Implementation action 7 Communication.- 11 What does a Quality organization look like?.- 12 Epilogue: Continuous improvement.

Recenzii

From the first edition I can recommend the publication without reservation. - Manufacturing Engineer