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Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight

Autor Rebecca L. Morgan
en Limba Engleză Paperback – 31 mar 2009
Can Your Team Improve Your Customer's Delight? We like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away. How do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them, either as a group or individually. "Remarkable Customer Service ... and Disservice" is designed to be a tool for growth -- for you, individual staff members, and your whole team.
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Specificații

ISBN-13: 9781930039285
ISBN-10: 193003928X
Pagini: 184
Dimensiuni: 140 x 216 x 10 mm
Greutate: 0.22 kg
Editura: Morgan Seminar Group