Service Science and the Information Professional: Chandos Information Professional Series
Autor Yvonne de Grandboisen Limba Engleză Paperback – 12 noi 2015
- Describes service science and its increasing relevance as a discipline
- Provides relevant information to those pursuing interests in Information science, Information literacy, service science, and information management
- illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services
- Explains why information professionals need to know more about this emerging field
- Shows the value of research, and the importance of participating in this field
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Specificații
ISBN-13: 9781843346494
ISBN-10: 1843346494
Pagini: 136
Dimensiuni: 152 x 229 x 10 mm
Greutate: 0.2 kg
Ediția:New.
Editura: ELSEVIER SCIENCE
Seria Chandos Information Professional Series
ISBN-10: 1843346494
Pagini: 136
Dimensiuni: 152 x 229 x 10 mm
Greutate: 0.2 kg
Ediția:New.
Editura: ELSEVIER SCIENCE
Seria Chandos Information Professional Series
Cuprins
- Dedication
- Readers Info
- Acknowledgements
- Prologue
- Chapter 1. Service, Systems, and Science
- Abstract
- A Service is…
- Service Defined
- Service Described: The IHIP Paradigm
- Classifying Services
- The Standard Industrial Classification
- Typologies of Services
- Trade of Goods and Services
- Products and Services and Their Differences
- The Product-Service Continuum
- Organizational Models
- Risk Factors
- The Contact Factor
- Service-Dominant View
- Self-Service
- Self-Service Technologies
- Super Service
- Sustainability and Services
- What is a Service System?
- Systems and Functions
- Holistic Service Systems
- Service Systems Expand
- Service Systems in Information Work
- Library 2.0 and the Long Tail
- How to Apply the Long Tail to Information Work
- Library 3.0
- The Knowledge Economy and Life-Long Learning
- The International Information Sector
- Research4Life
- The Bigger Picture
- References
- Chapter 2. The Story of Service Science
- Abstract
- The Shift to a Knowledge Economy
- Agricultural, Industrial, and Post-Industrial Economies
- Types of Economic Sectors
- The Economic Importance of Services
- The Servitization of Business
- The Rise of the Service Sector
- Reasons for the Shift
- In Tandem with the Shift?
- Toward an Economy of Service and Knowledge
- The IBM Story
- Getting Started
- Service Science
- Basic Components
- Who Can Benefit from Service Science?
- Forward into Satisfaction
- References
- Chapter 3. Synergies: Service Science and the Information Sector
- Abstract
- Participating in the Service Science Explosion
- Information Professionals and Service
- The Economy and Service Science
- The Energy of New Vistas
- Research Opportunities
- Two Major Studies for Research Priorities in Services
- Fast Forward to 2015
- A New Profile for the Knowledge Worker
- An Academic Home for Service Science
- iSchools
- The iSchool Proposal
- Who is Teaching What?
- What are iSchools Teaching?
- An Outside Opinion
- A Service Science Look at Libraries
- Moving On
- References
- Chapter 4. Service Science for a Smarter Planet
- Abstract
- A Smarter Planet
- The Internet of Things
- IoT Comes on Stage
- Other Practical Applications
- Early Thought Leaders
- Big Data
- Not Only Big Business
- Analytics
- Cloud Computing
- Cognitive Computing
- The Circular Economy
- Smarter Planet Initiative
- Another Opinion
- Smarter Cities
- Other Concepts of Whole Service Cities
- Making a Difference
- Service Science and Social Value
- Instrumented, Interconnected, Intelligent
- References
- Chapter 5. Credit, Community, and Questions
- Abstract
- The Ground Work: Giving Credit
- The Community
- Some Questions
- References
- Epilogue
- We’ve Only Just Begun
- References