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Service Science in China

Autor Jiazhen Huo, Zhisheng Hong
en Limba Engleză Hardback – 5 ian 2013
A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.
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Specificații

ISBN-13: 9783642344961
ISBN-10: 3642344968
Pagini: 480
Ilustrații: XIV, 466 p.
Dimensiuni: 155 x 235 x 31 mm
Greutate: 0.84 kg
Ediția:2013
Editura: Springer Berlin, Heidelberg
Colecția Springer
Locul publicării:Berlin, Heidelberg, Germany

Public țintă

Research

Cuprins

Preface.- Service Economy Knocks.- The Rise of Service Science.- The Connotation of Service Science.- Overview of Service Science Research System.- Service Philosophy.- Resource Allocation.- Operation Management.- Supporting System of Service Technology.- Service Science Application on Traditional Service Industries.- Application of Service Science in the Emerging Service Industries.

Textul de pe ultima copertă

A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy.



Caracteristici

A profound and logical system to illustrate service science connotation Introducing soft elements such as service vision and entrepreneurship into service science
Merging foundational theories and applied knowledge
Abundant cases of China’s successful service enterprises
Introduction of the most important service industries in China
Includes supplementary material: sn.pub/extras