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The Art of Benchmarking: An Analytical Guide to Methods and Applications for IT Management: Contributions to Management Science

Autor Martin Kütz
en Limba Engleză Hardback – 9 dec 2021
Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.
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Specificații

ISBN-13: 9783030905859
ISBN-10: 3030905853
Pagini: 164
Ilustrații: XIV, 164 p.
Dimensiuni: 155 x 235 mm
Greutate: 0.43 kg
Ediția:1st ed. 2022
Editura: Springer International Publishing
Colecția Springer
Seria Contributions to Management Science

Locul publicării:Cham, Switzerland

Cuprins

Chapter 1. Terms and definitions.- Chapter 2. Mathematical foundations.- Chapter 3. Benchmarking methods.- Chapter 4. Objects of benchmarking.- Chapter 5. Established benchmarking approaches.- Chapter 6. The benchmarking process.

Notă biografică

Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).

Textul de pe ultima copertă

Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.

Caracteristici

Demonstrates an approach with a sound mathematical basis and easily to apply in a real business environment Provides methods that can be implemented with any spreadsheet software Presents benchmarking as an application area for decision making and voting methods