The Experience: How to Wow Your Customers and Create a Passionate Workplace

en Limba Engleză Paperback – 10 ian 2002

'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m

Citește tot Restrânge

Toate formatele și edițiile

	Preț	Express
Paperback (1)	214^.60 lei 43-57 zile
CRC Press – 10 ian 2002	214^.60 lei 43-57 zile
Hardback (1)	220^.30 lei 43-57 zile
CRC Press – 10 ian 2002	220^.30 lei 43-57 zile

Preț: 214^.60 lei

Preț vechi: 268^.25 lei
-20% Nou

Puncte Express: 322

:
41^.07€ • 42^.66$ • 34^.11£

Carte tipărită la comandă

Livrare economică 03-17 februarie 25

Adaugă în coș

Wish list
Gift list
Am citit!

Adaugă în listă

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780123954930
ISBN-10: 0123954932
Pagini: 128
Dimensiuni: 138 x 216 mm
Greutate: 0.24 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press

Public țintă

Professional Practice & Development

Notă biografică

Lior Arussy is corporate vice president of global marketing at NICE Systems, responsible for strategy development and marketing activities worldwide. In his position at NICE, Mr. Arussy initiated, launched, and developed the product roadmap for the revolutionary Customer Experience Management strategy, and transformed it into a global market segment. His articles have appeared in many publications including Harvard Business Review. As a thought leader, he has been quoted by The Wall Street Journal, Financial Times, ABC-TV, and other media outlets.

Cuprins

Foreword Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Epilogue, The Experience!

Descriere

'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop

Papetărie, jocuri, reviste