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The Good and the Bad News about Quality de Edward M. Schrock

The Good and the Bad News about Quality: Quality and Reliability

Autor Edward M. Schrock
en Limba Engleză Hardback – 9 feb 1988
This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.
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Specificații

ISBN-13: 9780824778453
ISBN-10: 0824778456
Pagini: 264
Dimensiuni: 156 x 234 x 22 mm
Greutate: 0.59 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Seria Quality and Reliability

Public țintă

Professional

Cuprins

1. The Good and the Bad News About Quality 2. Myths and Realities 3. Keys to Managing Quality 4. Key 1: Knowledge of Customer Requirements 5. What Bugs Customers? 6. The Ultimate in Displeased Customers 7. Learning from the Customer 8. Key 2: Anticipating Defects 9. Quality Catastrophes 10. Management Controllable Defects 11. Worker Controllable Defects 12. Key 3: Quick Detection of Defects 13. Inspecting for Defects 14. Reporting Defects 15. Key 4: Coordination 16. Making Coordination Work 17. Coordinators: Who Will Lead? 18. Key 5: Effective Problem Solving 19. Basic Statistics 20. Process Capability 21. Which Product Is Best? 22. Is the New Way Really Better? 23. Frequency Distribution Charts 24. Interpreting Control Charts 25. Controlling Processes with Pre-Control 26. Divide and Conquer 27. Understanding Regression Analyses 28. Designing Experiments 29. Plan Experiments—Don't Muddle Through 30. Traps, Snares, and Pitfalls Along the Way 31. Quotable Quotes

Descriere

This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.