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Applications of Quality Control in the Service Industries de A. C. Rosander

Applications of Quality Control in the Service Industries: Quality and Reliability

Autor A. C. Rosander
en Limba Engleză Hardback – 20 dec 1985
This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.
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Specificații

ISBN-13: 9780824774660
ISBN-10: 0824774663
Pagini: 432
Dimensiuni: 210 x 280 x 30 mm
Greutate: 1.27 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Seria Quality and Reliability

Public țintă

Professional

Cuprins

"Service Industry Applications Banking Insurance Federal Government State and Local Governments Health Services Statistics Empirical Distributors Theoretical Distributions Sampling, Sample Designs, and Sample Sizes Relationship Analysis Tests and Experiments Techniques Quality: Its Nature, Measurement, and Attainment Exploratory Control by Time Plots Control by Shewhartial Charts Control by Lot Sampling Detection Sampling Appendix Selected Annotated Bibliography of Books and Pamphlets "

Recenzii

". . .should have a place on the bookshelf of every industrial statistician and quality practitioner. . .a valuable resource to those who must teach, preach, and demonstrate the applications of quality control and improvement in the service industries, activities that surely will increase in importance and frequency in the days to come. "
---Technometrics

Descriere

This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.