The Handbook of Global Outsourcing and Offshoring
Autor Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocksen Limba Engleză Hardback – 11 noi 2022
For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice.
This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
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| Palgrave Macmillan UK – 3 oct 2011 | 397.38 lei 3-5 săpt. | |
| Springer International Publishing – 11 noi 2022 | 441.29 lei 6-8 săpt. |
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Specificații
ISBN-13: 9783031120336
ISBN-10: 3031120337
Pagini: 310
Ilustrații: XVIII, 310 p. 26 illus., 20 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.67 kg
Ediția:4th ed. 2023
Editura: Springer International Publishing
Colecția Palgrave Macmillan
Locul publicării:Cham, Switzerland
ISBN-10: 3031120337
Pagini: 310
Ilustrații: XVIII, 310 p. 26 illus., 20 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.67 kg
Ediția:4th ed. 2023
Editura: Springer International Publishing
Colecția Palgrave Macmillan
Locul publicării:Cham, Switzerland
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Cuprins
Part I Making a Sourcing Decision.-1 Overview of the Global Sourcing Marketplace.-2 Traditional Sourcing Models.-3 Internet Delivery Sourcing Models.-4 Country Attractiveness for Sourcing.-Part II Building Sourcing Competencies.-5 Supplier Configurations and Capabilities.-6 Supplier Selection, Retained Management Capabilities, and Legal Issues.-7 Leveraging Knowledge and Expertise.-Part III Managing Sourcing Relationships.-8 The IT Outsourcing Life Cycle and the Transition Phase.-9 Governance of Outsourcing Projects.-10 Managing Globally Distributed Teams.-11 Captive and Shared Service Centres.-12 Innovation Through Outsourcing
Notă biografică
Ilan Oshri is the Director of the Centre of Digital Enterprise and a Professor of Information Systems at the University of Auckland Business School, New Zealand. Ilan’s research interests revolve around sourcing, digital, work and innovation in business services. Ilan’s work was published in numerous journals including MIS Quarterly, Journal of MIS, Journal of the Association of Information Systems, Journal of Strategic Information Systems, Journal of Information Technology, The Wall Street Journal and others. Ilan has published 22 books and dozens of industry reports and teaching cases on global sourcing, digital transformations and emerging technologies.
He is the co-founder and President of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop. Ilan is currently serving as Senior Editor for the Journal of Information Technology.
Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School, New Zealand. She holds a PhD from Rotterdam School of Management, Erasmus University (Netherlands). Julia’s research interests revolve around technology sourcing and digital innovation in knowledge-intensive business services, digital sustainability and more recently, studying interface between artificial intelligence technologies and humans, focusing on data issues and digital transformation. Julia has published 17 books and has written extensively about these topics in both managerial and academic journals including MIS Quarterly, Journal of MIS, Journal of Strategic Information Systems, Journal of Information Technology and Wall Street Journal.
Julia is the co-founder of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop. She serves as a Senior Editor for the Journal of Information Technology and Associate Editor for Journal of AIS and European Journal of Information Systems.
Leslie P. Willcocks has a global reputation for his work in robotic process automation, AI, cognitive automation and the future of work, digital innovation, outsourcing, global management strategy, organizational change, IT management, and managing digital business. He is professor emeritus at the LSE, and associate Fellow of Green Templeton College, Oxford. He is co-author of 71 books on these subjects, and has published over 240 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, Journal of Management Studies. His work appears in major media outlets such as Forbes magazine, HBR Online. He keynotes regularly at international conferences, has delivered executive programmes globally for some 25 years and has been retained as adviser and expert witness by major corporations and government institutions in the UK, USA, Europe and Australia. Recent books include Becoming Strategic With Robotic Process Automation (2019), Global Business: Strategy in Context (2021) Global Business: Management (2021) (all available from www.sbpublishing.org). Also Advancing Information Systems Theories (2021, Palgrave Macmillan).
He is the co-founder and President of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop. Ilan is currently serving as Senior Editor for the Journal of Information Technology.
Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School, New Zealand. She holds a PhD from Rotterdam School of Management, Erasmus University (Netherlands). Julia’s research interests revolve around technology sourcing and digital innovation in knowledge-intensive business services, digital sustainability and more recently, studying interface between artificial intelligence technologies and humans, focusing on data issues and digital transformation. Julia has published 17 books and has written extensively about these topics in both managerial and academic journals including MIS Quarterly, Journal of MIS, Journal of Strategic Information Systems, Journal of Information Technology and Wall Street Journal.
Julia is the co-founder of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop. She serves as a Senior Editor for the Journal of Information Technology and Associate Editor for Journal of AIS and European Journal of Information Systems.
Leslie P. Willcocks has a global reputation for his work in robotic process automation, AI, cognitive automation and the future of work, digital innovation, outsourcing, global management strategy, organizational change, IT management, and managing digital business. He is professor emeritus at the LSE, and associate Fellow of Green Templeton College, Oxford. He is co-author of 71 books on these subjects, and has published over 240 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, Journal of Management Studies. His work appears in major media outlets such as Forbes magazine, HBR Online. He keynotes regularly at international conferences, has delivered executive programmes globally for some 25 years and has been retained as adviser and expert witness by major corporations and government institutions in the UK, USA, Europe and Australia. Recent books include Becoming Strategic With Robotic Process Automation (2019), Global Business: Strategy in Context (2021) Global Business: Management (2021) (all available from www.sbpublishing.org). Also Advancing Information Systems Theories (2021, Palgrave Macmillan).
Textul de pe ultima copertă
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field.
For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice.
This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice.
This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
Caracteristici
Well-established as the go-to text on the global outsourcing market Details the impact of new technological developments, increasing digitization and sociopolitical shifts Includes up-to-date examples that detail how academic theory can be applied to practice
Recenzii
'Written by outstanding academics well-recognized for their expertise on the topic, this long-awaited book is a must have to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge. It provides a comprehensive conceptual overview of three crucial aspects of global sourcing - strategy, governance, and daily management - supplemented by well-researched case study and lively examples.' - Professor Natalia Levina, NYU Stern School of Business
'In a truly globalized world, customers are looking not just at delivery excellence from service providers, but also global execution capabilities. Outsourcing providers need to look beyond standardized services to include innovation and transformation capabilities, embedded into their offering. This requires providers to focus on the customer's business, understand the issues and then provide solutions. This book provides a very good customer-centric view of how providers need to approach the market.' - Girish Ramachandran, President - Global Head - Strategic Business and Head: Middle East and Africa.
'Outsourcing and offshoring are commonplace terms, but they're often poorly understood and inexpertly practiced. Yet there is much 'out' left in 'sourcing,' and even more 'off' ahead of us in 'shoring.' The Handbook of Global Outsourcing and Offshoring is an intelligent user's manual essential reading for those starting out as well as those who find they may have strayed off course.' - Dr. John Hindle, Senior Manager, Global Marketing, Accenture
'Out of sight but not out of mind' could well be the motto of this book. It is a 'must read' for those studying the global phenomenon and in managing outsourcing relationships. The frustrations and rising costs experienced by many can and need to be avoided. The Handbook of Global Outsourcing and Offshoring goes a long way in providing insights drawn from real-world experience in reducing the risks.' - Professor Robert D. Galliers, Bentley College.
'Sourcing optimization is a key strategic lever being deployed by global corporations as they adapt to the challenging business and economic climate. Sourcing practitioners will find this book a useful guide in terms of avoiding the common pitfalls that impact the success of such initiatives. The examples used in the book are free of jargon, drawn from real-life situations and easy to relate to.' - Srikanth Iyengar, Associate Vice President, Global Head of Business Development - SGS, Infosys Technologies Limited
'The Handbook of Global Outsourcing and Offshoring is outstanding. It is both insightful and practical. It is useful for companies that are considering outsourcing as a growth strategy as well as those that set out to provide high quality outsourcing services to its clients globally.' - John Peng, Executive Vice President, Head of GADS Business Group, iSoftStone Information Service Corp
'The Handbook of Global Outsourcing and Offshoring provides a broad and in-depth understanding of outsourcing from the client perspective. From the early days of outsourcing, client and provider companies alike have made innumerable mistakes. This handbook provides valuable guidance about what it takes to avoid the pitfalls and outsource successfully. This should be a required reference for any company considering outsourcing.' - Wendell O. Jones, Outsourcing pioneer and thought leader
'In a truly globalized world, customers are looking not just at delivery excellence from service providers, but also global execution capabilities. Outsourcing providers need to look beyond standardized services to include innovation and transformation capabilities, embedded into their offering. This requires providers to focus on the customer's business, understand the issues and then provide solutions. This book provides a very good customer-centric view of how providers need to approach the market.' - Girish Ramachandran, President - Global Head - Strategic Business and Head: Middle East and Africa.
'Outsourcing and offshoring are commonplace terms, but they're often poorly understood and inexpertly practiced. Yet there is much 'out' left in 'sourcing,' and even more 'off' ahead of us in 'shoring.' The Handbook of Global Outsourcing and Offshoring is an intelligent user's manual essential reading for those starting out as well as those who find they may have strayed off course.' - Dr. John Hindle, Senior Manager, Global Marketing, Accenture
'Out of sight but not out of mind' could well be the motto of this book. It is a 'must read' for those studying the global phenomenon and in managing outsourcing relationships. The frustrations and rising costs experienced by many can and need to be avoided. The Handbook of Global Outsourcing and Offshoring goes a long way in providing insights drawn from real-world experience in reducing the risks.' - Professor Robert D. Galliers, Bentley College.
'Sourcing optimization is a key strategic lever being deployed by global corporations as they adapt to the challenging business and economic climate. Sourcing practitioners will find this book a useful guide in terms of avoiding the common pitfalls that impact the success of such initiatives. The examples used in the book are free of jargon, drawn from real-life situations and easy to relate to.' - Srikanth Iyengar, Associate Vice President, Global Head of Business Development - SGS, Infosys Technologies Limited
'The Handbook of Global Outsourcing and Offshoring is outstanding. It is both insightful and practical. It is useful for companies that are considering outsourcing as a growth strategy as well as those that set out to provide high quality outsourcing services to its clients globally.' - John Peng, Executive Vice President, Head of GADS Business Group, iSoftStone Information Service Corp
'The Handbook of Global Outsourcing and Offshoring provides a broad and in-depth understanding of outsourcing from the client perspective. From the early days of outsourcing, client and provider companies alike have made innumerable mistakes. This handbook provides valuable guidance about what it takes to avoid the pitfalls and outsource successfully. This should be a required reference for any company considering outsourcing.' - Wendell O. Jones, Outsourcing pioneer and thought leader