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The Management of Consumer Credit: Theory and Practice de S. Finlay

The Management of Consumer Credit: Theory and Practice

Autor S. Finlay
en Limba Engleză Paperback – 9 apr 2010
This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.
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Specificații

ISBN-13: 9781349315468
ISBN-10: 134931546X
Pagini: 276
Ilustrații: XVII, 259 p. 3 illus.
Dimensiuni: 140 x 216 x 15 mm
Greutate: 0.33 kg
Ediția:2nd ed. 2010
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom

Cuprins

Consumer Credit Management: An Introduction  Organizational Matters Marketing Predicting Consumer Behaviour  Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index

Notă biografică

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.

  

Recenzii

'... the book could be ideal as the basis for a module on credit management within a Business Studies curriculum or for an induction course for new entrants to the industry... It is the ideal introduction to the topic for the less mathematically minded or for students who will go on to study the mathematics later.' - I. Graham, Trireme International Ltd