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The Management of Consumer Credit: Theory and Practice de S. Finlay

The Management of Consumer Credit: Theory and Practice

Autor S. Finlay
en Limba Engleză Hardback – apr 2008
Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.
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Specificații

ISBN-13: 9780230013513
ISBN-10: 0230013511
Pagini: 208
Ilustrații: XVI, 208 p.
Dimensiuni: 140 x 216 x 18 mm
Greutate: 0.4 kg
Ediția:2008
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom

Cuprins

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography

Recenzii

'... the book could be ideal as the basis for a module on credit management within a Business Studies curriculum or for an induction course for new entrants to the industry... It is the ideal introduction to the topic for the less mathematically minded or for students who will go on to study the mathematics later.' - I. Graham, Trireme International Ltd

Notă biografică

STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published Consumer Credit Fundamentals with Palgrave Macmillan.