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The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors de Max Ammerman

The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors

Autor Max Ammerman
en Limba Engleză Paperback – 10 feb 1998
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.

Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.

The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
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Specificații

ISBN-13: 9780527763268
ISBN-10: 0527763268
Pagini: 142
Ilustrații: illustrations
Dimensiuni: 156 x 234 x 8 mm
Greutate: 0.5 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Cuprins

INTRODUCTION Overview of Chapters Background Terms Subject Matter / Chapters of Handbook Format Comments Scenario for Examples in HandbookCHAPTER 1 DEFINE PROBLEM / COLLECT DATA Define the Problem Collect DataCHAPTER 2 TASK ANALYSIS Paper-and-Pencil Task Analysis Walk-Through Task AnalysisCHAPTER 3 CHANGE ANALYSISCHAPTER 4 CONTROL BARRIER ANALYSISCHAPTER 5 EVENT AND CAUSAL FACTOR CHARTING Criteria for Event Description Cause and Effect AnalysisCHAPTER 6 INTERVIEWS Techniques for Conducting Interviews Stage 1: Prepare for the Interview Stage 2: Open the Interview Stage 3: Conduct the Interview Types of Interview Questions Techniques for Asking Questions and Responding to Answers The Communication Process Stage 4: Close the InterviewCHAPTER 7 DETERMINE THE ROOT CAUSE What Are the Types of Causes? Causal Factor Category List Determine Causes of EventCHAPTER 8 DEVELOP CORRECTIVE ACTIONSCHAPTER 9REPORT Preparing a Written Report Presenting to Management Glossary Appendix A: Initial Data Gathering Forms: Personnel Statement Appendix B: Causal Factor Category List Appendix C: Other Root Cause Analysis Tools and Techniques

Descriere

In a well-organized and user-friendly style, this book delineates the steps required for identifying, studying, correcting, and avoiding problems and mistakes in the workplace. It offers an effective and integrated approach to the root cause identification and problem solving process. Because poor initial problem definition can, and often does, undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis and provides guidance on preparing the final report. He uses a nuts-and-bolts approach that allows readers to grasp the core concepts quickly and begin applying them to their work.