The Root Cause Analysis Handbook de Max Ammerman

The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors

Max Ammerman

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.

Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.

The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

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	Preț	Express
Paperback (1)	259^.22 lei 3-5 săpt.	+24^.47 lei 7-13 zile
Taylor & Francis – 10 feb 1998	259^.22 lei 3-5 săpt.	+24^.47 lei 7-13 zile
Hardback (1)	986^.91 lei 6-8 săpt.
Taylor & Francis – 15 aug 2017	986^.91 lei 6-8 săpt.

Cuprins

INTRODUCTION Overview of Chapters Background Terms Subject Matter / Chapters of Handbook Format Comments Scenario for Examples in HandbookCHAPTER 1 DEFINE PROBLEM / COLLECT DATA Define the Problem Collect DataCHAPTER 2 TASK ANALYSIS Paper-and-Pencil Task Analysis Walk-Through Task AnalysisCHAPTER 3 CHANGE ANALYSISCHAPTER 4 CONTROL BARRIER ANALYSISCHAPTER 5 EVENT AND CAUSAL FACTOR CHARTING Criteria for Event Description Cause and Effect AnalysisCHAPTER 6 INTERVIEWS Techniques for Conducting Interviews Stage 1: Prepare for the Interview Stage 2: Open the Interview Stage 3: Conduct the Interview Types of Interview Questions Techniques for Asking Questions and Responding to Answers The Communication Process Stage 4: Close the InterviewCHAPTER 7 DETERMINE THE ROOT CAUSE What Are the Types of Causes? Causal Factor Category List Determine Causes of EventCHAPTER 8 DEVELOP CORRECTIVE ACTIONSCHAPTER 9REPORT Preparing a Written Report Presenting to Management Glossary Appendix A: Initial Data Gathering Forms: Personnel Statement Appendix B: Causal Factor Category List Appendix C: Other Root Cause Analysis Tools and Techniques

Descriere

What drives or delivers engaged people? Employers need to focus on creating the right conditions. Employers can't impose engagement: people need to choose to engage themselves. In The Velvet Revolution at Work, the follow-up to his best-selling The CEO: Chief Engagement Officer, John Smythe explains that the essential ingredient of the right conditions is a culture of distributed leadership which enables people at work to liberate their creativity to deliver surprisingly good results for their institution and themselves. Using models, examples and anecdotes from his client research he goes on to demonstrate exactly how to design an engagement process; one that is integrated with your business strategy and that is sustainable.