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Total Quality Management in Human Service Organizations de Lawrence L. Martin

Total Quality Management in Human Service Organizations: SAGE Human Services Guides, cartea 67

Autor Lawrence L. Martin
en Limba Engleză Paperback – 19 oct 1993
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
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Specificații

ISBN-13: 9780803949508
ISBN-10: 0803949502
Pagini: 112
Ilustrații: 1
Dimensiuni: 137 x 218 x 9 mm
Greutate: 0.19 kg
Ediția:1
Editura: SAGE Publications
Colecția Sage Publications, Inc
Seria SAGE Human Services Guides

Locul publicării:Thousand Oaks, United States

Cuprins

Quality Management
The New Managerial Wave
What is Total Quality Management (TQM)?
TQM as a Philosophy of Management
Quality as an Organizational Goal
Collecting and Using Customer Quality Data
Understanding and Controlling Variation
Continuous Quality Improvement Through Teamwork
Top Management Commitment
Contractor Involvement
A Plan for Implementing TQM

Notă biografică

Descriere

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.