Service Quality and Productivity Management
Autor Jochen Wirtz
5 dec 2017
Paperback
Preț: 68.38 lei
6-8 săpt.
Winning In Service Markets Series
Building a World Class Service Organization (Assessment Tool)
Autor Jochen Wirtz
30 dec 2017
Paperback
Preț: 65.97 lei
6-8 săpt.
Crafting the Service Environment
Autor Jochen Wirtz
3 noi 2017
Paperback
Preț: 67.27 lei
6-8 săpt.
Managing People for Service Advantage
Autor Jochen Wirtz
14 noi 2017
Paperback
Preț: 69.11 lei
6-8 săpt.
Managing Customer Relationships and Building Loyalty
Autor Jochen Wirtz
17 noi 2017
Paperback
Preț: 68.18 lei
6-8 săpt.
Designing Complaint Handling and Service Recovery Strategies
Autor Jochen Wirtz
20 noi 2017
Paperback
Preț: 68.01 lei
6-8 săpt.
Pricing Services and Revenue Management
Autor Jochen Wirtz
6 oct 2017
Paperback
Preț: 67.81 lei
6-8 săpt.
Service Marketing Communications
Autor Jochen Wirtz
13 oct 2017
Paperback
Preț: 68.54 lei
6-8 săpt.
Designing Customer Service Processes
Autor Jochen Wirtz
20 oct 2017
Paperback
Preț: 67.64 lei
6-8 săpt. | 7-11 zile
Balancing Capacity and Demand of Service Operations
Autor Jochen Wirtz
30 oct 2017
Paperback
Preț: 67.07 lei
6-8 săpt.
Understanding Service Consumers
Autor Jochen Wirtz
16 sep 2017
Paperback
Preț: 67.07 lei
6-8 săpt.
Positioning Services in Competitive Markets
Autor Jochen Wirtz
26 sep 2017
Paperback
Preț: 66.91 lei
6-8 săpt.
Developing Service Products and Brands
Autor Jochen Wirtz
29 sep 2017
Paperback
Preț: 67.07 lei
6-8 săpt.