Service Quality and Productivity Management
Autor Jochen Wirtz
5 dec 2017
Paperback
Preț: 71.10 lei
6-8 săpt.
Winning In Service Markets Series
Building a World Class Service Organization (Assessment Tool)
Autor Jochen Wirtz
30 dec 2017
Paperback
Preț: 68.59 lei
6-8 săpt.
Crafting the Service Environment
Autor Jochen Wirtz
3 noi 2017
Paperback
Preț: 69.95 lei
6-8 săpt.
Managing People for Service Advantage
Autor Jochen Wirtz
14 noi 2017
Paperback
Preț: 71.86 lei
6-8 săpt.
Managing Customer Relationships and Building Loyalty
Autor Jochen Wirtz
17 noi 2017
Paperback
Preț: 70.88 lei
6-8 săpt.
Designing Complaint Handling and Service Recovery Strategies
Autor Jochen Wirtz
20 noi 2017
Paperback
Preț: 70.72 lei
6-8 săpt.
Pricing Services and Revenue Management
Autor Jochen Wirtz
6 oct 2017
Paperback
Preț: 70.50 lei
6-8 săpt.
Service Marketing Communications
Autor Jochen Wirtz
13 oct 2017
Paperback
Preț: 71.25 lei
6-8 săpt.
Designing Customer Service Processes
Autor Jochen Wirtz
20 oct 2017
Paperback
Preț: 68.90 lei
3-5 săpt. | 7-13 zile
Balancing Capacity and Demand of Service Operations
Autor Jochen Wirtz
30 oct 2017
Paperback
Preț: 69.73 lei
6-8 săpt.
Understanding Service Consumers
Autor Jochen Wirtz
16 sep 2017
Paperback
Preț: 69.73 lei
6-8 săpt.
Positioning Services in Competitive Markets
Autor Jochen Wirtz
26 sep 2017
Paperback
Preț: 69.56 lei
6-8 săpt.
Developing Service Products and Brands
Autor Jochen Wirtz
29 sep 2017
Paperback
Preț: 69.73 lei
6-8 săpt.