Service Quality and Productivity Management
Autor Jochen Wirtz
5 dec 2017
Paperback
Preț: 69.65 lei
6-8 săpt.
Winning In Service Markets Series
Building a World Class Service Organization (Assessment Tool)
Autor Jochen Wirtz
30 dec 2017
Paperback
Preț: 67.41 lei
6-8 săpt.
Crafting the Service Environment
Autor Jochen Wirtz
3 noi 2017
Paperback
Preț: 68.51 lei
6-8 săpt.
Managing People for Service Advantage
Autor Jochen Wirtz
14 noi 2017
Paperback
Preț: 70.63 lei
6-8 săpt.
Managing Customer Relationships and Building Loyalty
Autor Jochen Wirtz
17 noi 2017
Paperback
Preț: 69.44 lei
6-8 săpt.
Designing Complaint Handling and Service Recovery Strategies
Autor Jochen Wirtz
20 noi 2017
Paperback
Preț: 69.50 lei
6-8 săpt.
Pricing Services and Revenue Management
Autor Jochen Wirtz
6 oct 2017
Paperback
Preț: 69.06 lei
6-8 săpt.
Service Marketing Communications
Autor Jochen Wirtz
13 oct 2017
Paperback
Preț: 69.80 lei
6-8 săpt.
Designing Customer Service Processes
Autor Jochen Wirtz
20 oct 2017
Paperback
Preț: 68.89 lei
6-8 săpt. | 7-13 zile
Balancing Capacity and Demand of Service Operations
Autor Jochen Wirtz
30 oct 2017
Paperback
Preț: 68.30 lei
6-8 săpt.
Understanding Service Consumers
Autor Jochen Wirtz
16 sep 2017
Paperback
Preț: 68.30 lei
6-8 săpt.
Positioning Services in Competitive Markets
Autor Jochen Wirtz
26 sep 2017
Paperback
Preț: 68.15 lei
6-8 săpt.
Developing Service Products and Brands
Autor Jochen Wirtz
29 sep 2017
Paperback
Preț: 68.30 lei
6-8 săpt.