World-Class Telecommunications Service Development de Ellen P. Ward

World-Class Telecommunications Service Development: Artech House Telecommunications Library

Ellen P. Ward

Taking an inside look at the underlying processes behind telecommunications service development, this text shows the reader how to build a successful service within an organization, and better organize and manage the service delivery effort.

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Descriere

Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.