Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing: Routledge Communication Series
Autor Keith Michael Heariten Limba Engleză Paperback – 10 aug 2005
The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.
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Paperback (1) | 246.52 lei 6-8 săpt. | |
Taylor & Francis – 10 aug 2005 | 246.52 lei 6-8 săpt. | |
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Taylor & Francis – 12 aug 2005 | 763.32 lei 6-8 săpt. |
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Specificații
ISBN-13: 9780805837896
ISBN-10: 0805837892
Pagini: 260
Dimensiuni: 152 x 229 x 12 mm
Greutate: 0.48 kg
Ediția:New.
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Communication Series
Locul publicării:Oxford, United Kingdom
ISBN-10: 0805837892
Pagini: 260
Dimensiuni: 152 x 229 x 12 mm
Greutate: 0.48 kg
Ediția:New.
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Communication Series
Locul publicării:Oxford, United Kingdom
Public țintă
ProfessionalCuprins
Contents: Preface. Introduction. Apologia, Social Drama, and Public Ritual. Legality and Liability. Apologetic Ethics (written with Sandra L. Borden). Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities. Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits. Institutional Apologies: Institutional, Religious, and Governmental. Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism.
Recenzii
"This volume, a scholarly treatment of the growing tendency for organizations and public figures to apologize publicly, is a welcome attempt by Hearit to synthesize research from rhetoric, philosophy, management, and psychology. Highly recommended."
—CHOICE
—CHOICE
Descriere
This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individu