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Dr. Deming

Autor Rafael Aguayo, Aguayo
en Limba Engleză Paperback – 14 sep 1991
Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever. Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations: Standard Company * Quality is expensive * Defects are caused by workers * Buy at lowest cost * Fear and reward are proper ways to motivate * Play one supplier off against another Deming Company * Quality leads to lower costs * Most defects are caused by the system * Buy from vendors committed to quality * Fear leads to disaster * Work with suppliers
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Specificații

ISBN-13: 9780671746216
ISBN-10: 0671746219
Pagini: 304
Dimensiuni: 140 x 216 x 19 mm
Greutate: 0.39 kg
Ediția:91000
Editura: Touchstone Books

Notă biografică

Rafael Aguayo studied with W. Edwards Deming for seven years, has worked in the financial sector for fifteen years, and is a consultant in quality and management. He lives in Brooklyn, New York.

Descriere

Dr. W. Edward Deming, the prime catalyst behind the transformation of Japan's industries, professes a philosophy which is in direct contrast to what is taught in most business schools. His 14 points for changing management structures, ranging from on-the-job training programs to eliminating all work quotas, form the backbone of this book. Aguayo studied with Dr. Deming for seven years in order to write this book, and uses examples from industry giants such as Ford and Proctor & Gamble.

Cuprins


Contents

Foreword

Introduction

Acknowledgments

1 Management and Quality

2 Quality Must Come First

3 What Is Quality?

4 Variation in Management

5 Stable Systems

6 Cooperation: Suppliers and Divisions

7 Cooperation Between Management and Workers

8 Cooperation Among Competitors

9 The Need for Transformation

10 Focus and Philosophy

11 Inspection

12 Attitudes Toward Suppliers

13 Rebirth and Renewal

14 The Importance of Training

15 Leadership

16 Driving Out Fear

17 Enhancing Pride and Joy in Work

18 Improvement and the Minds of Workers

19 Basic Transformation

20 Competition

21 Where Are We?

Appendix A. The Deming Prize

Appendix B. William Edward Deming: A Brief Biography

Appendix C. Some National Implications of the Deming View

Appendix D. Further Reading

Notes

Index