Empowerment: HR Strategies for Service Excellence de Conrad Lashley

Empowerment: HR Strategies for Service Excellence

Conrad Lashley

en Limba Engleză Paperback – 19 iun 2001

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.

'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

Citește tot Restrânge

	Preț	Express
Paperback (1)	144^.99 lei 6-8 săpt.
Taylor & Francis – 19 iun 2001	144^.99 lei 6-8 săpt.
Hardback (1)	247^.40 lei 6-8 săpt.
Taylor & Francis – 2 dec 2016	247^.40 lei 6-8 săpt.

Preț

Express

Paperback (1)

144^.99 lei 6-8 săpt.

Taylor & Francis – 19 iun 2001

144^.99 lei 6-8 săpt.

Hardback (1)

247^.40 lei 6-8 săpt.

Taylor & Francis – 2 dec 2016

247^.40 lei 6-8 săpt.

Cuprins

Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?

Descriere