Cantitate/Preț
Produs

Global Call Center Employees in India: Work and Life between Globalization and Tradition: Internationale Wirtschaftspartner

Autor Mayank Kumar Golpelwar
en Limba Engleză Paperback – 18 noi 2015
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Citește tot Restrânge

Din seria Internationale Wirtschaftspartner

Preț: 37602 lei

Nou

Puncte Express: 564

Preț estimativ în valută:
7199 7483$ 5968£

Carte tipărită la comandă

Livrare economică 05-19 februarie 25

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9783658118662
ISBN-10: 3658118660
Pagini: 214
Ilustrații: XX, 214 p. 6 illus.
Dimensiuni: 148 x 210 x 17 mm
Greutate: 0.31 kg
Ediția:1st ed. 2016
Editura: Springer Fachmedien Wiesbaden
Colecția Springer Gabler
Seria Internationale Wirtschaftspartner

Locul publicării:Wiesbaden, Germany

Public țintă

Research

Cuprins

Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.

Notă biografică

Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.   

Textul de pe ultima copertă

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.   


Contents
• Business Process Outsourcing in India
• Role Stress and Coping
• Job Characteristics
• Psychological Contracts
• Virtual Migration
• BPO Units and Indian Society – the Cultural Gap


Target Groups
• Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior 
• HR managers involved with outsourcing


The Author
Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of
Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.


Caracteristici

Study in the field of economic sciences Includes supplementary material: sn.pub/extras