Global Call Center Employees in India: Work and Life between Globalization and Tradition: Internationale Wirtschaftspartner
Autor Mayank Kumar Golpelwaren Limba Engleză Paperback – 18 noi 2015
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Specificații
ISBN-13: 9783658118662
ISBN-10: 3658118660
Pagini: 214
Ilustrații: XX, 214 p. 6 illus.
Dimensiuni: 148 x 210 x 17 mm
Greutate: 0.31 kg
Ediția:1st ed. 2016
Editura: Springer Fachmedien Wiesbaden
Colecția Springer Gabler
Seria Internationale Wirtschaftspartner
Locul publicării:Wiesbaden, Germany
ISBN-10: 3658118660
Pagini: 214
Ilustrații: XX, 214 p. 6 illus.
Dimensiuni: 148 x 210 x 17 mm
Greutate: 0.31 kg
Ediția:1st ed. 2016
Editura: Springer Fachmedien Wiesbaden
Colecția Springer Gabler
Seria Internationale Wirtschaftspartner
Locul publicării:Wiesbaden, Germany
Public țintă
ResearchCuprins
Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.
Notă biografică
Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
Textul de pe ultima copertă
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Contents
• Business Process Outsourcing in India
• Role Stress and Coping
• Job Characteristics
• Psychological Contracts
• Virtual Migration
• BPO Units and Indian Society – the Cultural Gap
Target Groups
• Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior
• HR managers involved with outsourcing
The Author
Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of
Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
Contents
• Business Process Outsourcing in India
• Role Stress and Coping
• Job Characteristics
• Psychological Contracts
• Virtual Migration
• BPO Units and Indian Society – the Cultural Gap
Target Groups
• Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior
• HR managers involved with outsourcing
The Author
Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of
Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
Caracteristici
Study in the field of economic sciences Includes supplementary material: sn.pub/extras