Review of previous edition: "I recommend this book to all those who are thinking about implementing ISO 9000...because you will enjoy reading it, and will, as Dobb writes, save yourself a lot of money." QUALITY WORLD

This is a tried and tested hands-on manual, with detailed steps to success and simple explanatory notes. The accompanying companion website contains the text of a complete quality manual along with all necessary operating procedures. The book explains why and how to achieve or upgrade to ISO 9001:2000.

The proven successful straightforward approach will initially save you money in consultancy fees and will also help you bypass the trial and error stages. In addition to a successful registration or upgrade, you will continually achieve savings by putting in place effective, efficient and economical management systems.

Fred Dobb is a Regional Director of CQA, one of the oldest accredited certification bodies, specializing and with particular expertise in the construction industry, but also covering the whole range of manufacturing, service and other industrial and business sectors. He is a Registered Lead Assessor with experience in a plethora of situations; this practical experience is brought to bear in this essentially practical guide.