Fundamentals of Total Quality Management
Autor Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensenen Limba Engleză Paperback – 11 dec 1997
This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.
Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.
Toate formatele și edițiile | Preț | Express |
---|---|---|
Paperback (1) | 771.24 lei 6-8 săpt. | |
Taylor & Francis – 11 dec 1997 | 771.24 lei 6-8 săpt. | |
Hardback (1) | 980.00 lei 6-8 săpt. | |
Taylor & Francis – 11 mai 2016 | 980.00 lei 6-8 săpt. |
Preț: 771.24 lei
Preț vechi: 940.53 lei
-18% Nou
Puncte Express: 1157
Preț estimativ în valută:
147.65€ • 153.47$ • 122.41£
147.65€ • 153.47$ • 122.41£
Carte tipărită la comandă
Livrare economică 05-19 februarie 25
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9780748772933
ISBN-10: 0748772936
Pagini: 388
Dimensiuni: 156 x 234 x 20 mm
Greutate: 0.59 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 0748772936
Pagini: 388
Dimensiuni: 156 x 234 x 20 mm
Greutate: 0.59 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Public țintă
Postgraduate, Professional, and UndergraduateCuprins
Part 1: Fundamentals of Total Quality Management 1. Introduction 2. Historical Evolution of TQM 3. Some Definitions of Quality 4. Philosophy, Principles and Concepts of TQM 5. Quality Management Systems and Standardization 6. The European Quality Award Part 2: Methods of Total Quality Management 7. Tools for the Quality Journey 8. Some New Management Techniques 9. Measurement of Quality: An introduction 10. Measurement of Customer Satisfaction 11. Measurement of Employee Satisfaction 12. Quality Checkpoints and Quality Control Points 13. Quality Measurement in Product Development 14. Quality Costing 15. Benchmarking Part 3: Process Management and Improvement 16. Leadership, Policy Deployment and Quality Motivation 17. Implementation Process 18. Quality Culture and Learning 19. Case studies and Appendices
Notă biografică
Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen
Descriere
Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement.