Cantitate/Preț
Produs
Total produse
Vezi coșul
Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services de Thomas Friedli

Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services: Management for Professionals

Editat de Thomas Friedli, Philipp Osterrieder, Moritz Classen
en Limba Engleză Paperback – 25 iun 2022
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.

In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Citește tot Restrânge

Toate formatele și edițiile

Toate formatele și edițiile Preț Express
Paperback (1) 47472 lei  43-57 zile
  Springer International Publishing – 25 iun 2022 47472 lei  43-57 zile
Hardback (1) 56719 lei  22-36 zile +2223 lei  5-11 zile
  Springer International Publishing – 24 iun 2021 56719 lei  22-36 zile +2223 lei  5-11 zile

Din seria Management for Professionals

  • 17% Enterprise Governance of Information Technology: Achieving Alignment and Value in Digital Organizations
    Preț: 36134 lei
  • 19% Sales Excellence: Systematic Sales Management
    Preț: 51716 lei
  • Future Telco: Successful Positioning of Network Operators in the Digital Age
    Preț: 21655 lei
  • Case Studies on Sustainability in the Food Industry: Dealing With a Rapidly Growing Population
    Preț: 36144 lei
  • Business Model Design Compass: Open Innovation Funnel to Schumpeterian New Combination Business Model Developing Circle
    Preț: 30764 lei
  • 19% Global Manufacturing Management: From Excellent Plants Toward Network Optimization
    Preț: 52124 lei
  • 15% Marketing Renewable Energy: Concepts, Business Models and Cases
    Preț: 53110 lei
  • 17% Designing Performance Measurement Systems: Theory and Practice of Key Performance Indicators
    Preț: 39524 lei
  • Divestitures and Spin-Offs: Lessons Learned in the Trenches of the World’s Largest M&A Deals
    Preț: 50018 lei
  • 15% Strategic Management Accounting: A Practical Guidebook with Case Studies
    Preț: 57856 lei
  • Successful Management Strategies and Tools: Industry Insights, Case Studies and Best Practices
    Preț: 39703 lei
  • TA-Q-BIN: Service Excellence and Innovation in Urban Logistics
    Preț: 38561 lei
  • 15% The Economic Value of Digital Disruption: A Holistic Assessment for CXOs
    Preț: 61028 lei
  • 17% The Right Sensory Mix: Decoding Customers’ Behavior and Preferences
    Preț: 42918 lei
  • Responsible Procurement: Leading the Way to a Sustainable Tomorrow
    Preț: 35992 lei
  • Start-up: A Practical Guide to Starting and Running a New Business
    Preț: 35679 lei
  • 17% IT Management in the Digital Age: A Roadmap for the IT Department of the Future
    Preț: 36191 lei
  • Design Thinking for Strategy: Innovating Towards Competitive Advantage
    Preț: 35800 lei
  • 19% Product Information Management: Theory and Practice
    Preț: 42581 lei
  • 18% Enterprise Portfolio Governance: How Organisations Optimise Value From Their Project Portfolios
    Preț: 89121 lei
  • Business Process Management Cases: Digital Innovation and Business Transformation in Practice
    Preț: 59920 lei
  • The Scrum Culture: Introducing Agile Methods in Organizations
    Preț: 25544 lei
  • 15% Operational Logistics: The Art and Science of Sustaining Military Operations
    Preț: 42605 lei
  • 19% Art Wealth Management: Managing Private Art Collections
    Preț: 42400 lei
  • Digital Pricing: A Guide to Strategic Pricing for the Digital Economy
    Preț: 49077 lei
  • 18% Enterprise Governance of Information Technology: Achieving Alignment and Value, Featuring COBIT 5
    Preț: 68832 lei
  • Neuromarketing in Business: Identifying Implicit Purchase Drivers and Leveraging them for Sales
    Preț: 39538 lei
  • 17% Lean Management for Small and Medium Sized Enterprises: Adapting Operations to Changing Business Environment
    Preț: 52671 lei
  • The Modern Lean Enterprise: From Mass Customisation to Personalisation
    Preț: 39790 lei
  • 17% Project Finance: Structuring, Valuation and Risk Management for Major Projects
    Preț: 52568 lei
  • 20% Toolbox Digital Business: Leadership, Business Models, Technologies and Change
    Preț: 63381 lei
  • 20% Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services
    Preț: 56719 lei
  • 15% Customer Success Management: Helping Business Customers Achieve Their Goals
    Preț: 62471 lei
  • 17% Build Your Own Blockchain: A Practical Guide to Distributed Ledger Technology
    Preț: 36279 lei
  • 17% Personal Brand Management: Marketing Human Value
    Preț: 45898 lei
  • 19% Aviation Risk and Safety Management: Methods and Applications in Aviation Organizations
    Preț: 45492 lei
  • New Living Cases on Corporate Governance
    Preț: 35827 lei
  • 17% Co-Creation: Reshaping Business and Society in the Era of Bottom-up Economics
    Preț: 42749 lei
  • 17% Effective Complaint Management: The Business Case for Customer Satisfaction
    Preț: 52786 lei
  • Advanced Planning in Supply Chains: Illustrating the Concepts Using an SAP® APO Case Study
    Preț: 49545 lei
  • 20% Cultivating Organizational Excellence: A Practitioner’s View
    Preț: 56719 lei
  • 15% Industrial Project Management: International Standards and Best Practices for Engineering and Construction Contracting
    Preț: 58110 lei
  • Marketing Wisdom
    Preț: 15857 lei
  • 17% Global Marketing Strategy: An Executive Digest
    Preț: 36452 lei
  • 17% Big Data in Energy Economics
    Preț: 36215 lei
  • 17% Sustainable Fashion: Governance and New Management Approaches
    Preț: 45893 lei
  • Leadership Strategies for Women: Lessons from Four Queens on Leadership and Career Development
    Preț: 27402 lei
  • UX Redefined: Winning and Keeping Customers with Enhanced Usability and User Experience
    Preț: 22761 lei
  • Green China: Sustainable Growth in East and West
    Preț: 15731 lei

Preț: 47472 lei

Nou

Puncte Express: 712
Preț estimativ în valută:
9085€ • 9437$ • 7547£

Carte tipărită la comandă

Livrare economică 03-17 februarie 25

 Adaugă în coș

Wish list
Gift list
Am citit!
Adaugă în listă
Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9783030727307
ISBN-10: 3030727300
Pagini: 218
Ilustrații: XVII, 218 p. 43 illus.
Dimensiuni: 155 x 235 mm
Greutate: 0.34 kg
Ediția:1st ed. 2021
Editura: Springer International Publishing
Colecția Springer
Seria Management for Professionals

Locul publicării:Cham, Switzerland

Cuprins

Part I: Theoretical Considerations.- Introduction to Managing Industrial Services.- Servitization of Manufacturing Companies.- Fundamentals of Industrial Service Management.- Service Strategy.- Organizational Structure.- Service Innovation.- Service Sales.- Service Operations.- Customer Relationship Management and the Value Network.- Outlook and Summary of Managing Industrial Services.- Part II: Insights from Practice.- Editorial to Managing Industrial Services: Insights from Practice.- Industrial Smart Services Facilitated by the Heidelberg Cloud.- Adaptive Service: Digital Service Platform and the Service Crowd Community.- Enabling the Dealer Network to Deliver Smart Services.- SKF: Rotating Equipment Performance, a Shift in Perspective—From Transactions to Outcomes.- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales.- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.

Notă biografică

Thomas Friedli is a Professor for Production Management at the Institute of Technology Management, University of St.Gallen (Switzerland). He leads a team of 15 researchers dealing with the challenges of manufacturing companies in today’s business environment. Prof. Friedli has published extensively in several journals and books, five of them with Springer.

Philipp Osterrieder graduated in Mechanical Engineering from the Technical University of Munich (Germany) and earned his PhD at the Institute of Technology Management, University of St.Gallen (Switzerland). His research focuses on the organizational integration of smart service activities in manufacturing companies.

Moritz Classen graduated in Industrial Engineering and Management from the Karlsruhe Institute of Technology (Germany). He is currently a Research Associate at the Institute of Technology Management, University of St.Gallen (Switzerland). His researchfocuses on marketing, selling and pricing approaches for smart services.

Textul de pe ultima copertă

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.

In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendationsto navigate the landscape of industrial and smart service management successfully.

Caracteristici

Leverages research insights on enabling companies to successfully manage industrial services Provides hands-on recommendations to improve the current state-of-the-art at manufacturing companies Combines fundamental management practices with real-world case studies