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UX Redefined: Winning and Keeping Customers with Enhanced Usability and User Experience: Management for Professionals

Autor Johannes Robier
en Limba Engleză Hardback – 7 sep 2015
Customers consider many crucial factors, even subconsciously, when purchasing a product or engaging a service provider, consequently building a sense of trust which is decisive towards their user experience through to customer experience. This book helps companies understand how to structurally develop, communicate, and promote reasons for customers to buy products and services, starting from the psychological basis of communicating information and moving on to methodical applications. It is based on a psychological perspective in understanding the customers’ reasons to believe in product or service offerings; promotes a way towards simplicity of business anchoring on emotion and experience; helps learn the tactics of systematic persuasion.
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Specificații

ISBN-13: 9783319210612
ISBN-10: 3319210610
Pagini: 121
Ilustrații: VIII, 121 p.
Dimensiuni: 160 x 240 x 15 mm
Greutate: 0.36 kg
Ediția:1st ed. 2016
Editura: Springer International Publishing
Colecția Springer
Seria Management for Professionals

Locul publicării:Cham, Switzerland

Public țintă

Professional/practitioner

Cuprins

The Reason to Believe?.- The Path Towards Simplicity.- The Path Towards Emotion and Experience.- True Influence.- Ensuring Conviction.- The Reason to Believe.

Notă biografică

Johannes Robier is the founder and CEO of youspi Consulting, which focuses specially on UX competencies and offers knowledge products such as the NI Model™, Usability Mapping™, and UX Toolbox™. Johannes also lectures worldwide on usability, user experience, and innovation. He organizes the World Usability Congress, which is held every year in Graz, Austria. A pioneer and an idealist, Johannes Robier is a leading expert in his field.

Textul de pe ultima copertă

Customers consider many crucial factors, even subconsciously, when purchasing a product or engaging a service provider, consequently building a sense of trust which is decisive towards their user experience through to customer experience. This book helps companies understand how to structurally develop, communicate, and promote reasons for customers to buy products and services, starting from the psychological basis of communicating information and moving on to methodical applications. It is based on a psychological perspective in understanding the customers’ reasons to believe in product or service offerings; promotes a way towards simplicity of business anchoring on emotion and experience; helps learn the tactics of systematic persuasion.
 

Caracteristici

Provides hands-on tools to create, communicate and ultimately boost products and services Leads from psychological basics to practical examples Includes a toolbox for quick reference and fast self-learning Includes supplementary material: sn.pub/extras