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Neuro–Sell – How Neuroscience can Power Your Sales Success

Autor Simon Hazeldine
en Limba Engleză Paperback – 2 noi 2013
Anyone involved in sales faces huge challenges these days, from fierce global competition and increased pressure on margins to the power of internet-savvy buyers and difficulties with getting time with prospective buyers. To succeed in sales, something more than the traditional techniques is needed. Neuro-Sell presents an effective, brain-based approach to selling that is sensitive to what's going on in the customer's mind. Neuro-Sell helps readers understand the importance of the unconscious and get below the surface of what people say to recognise what they really mean. Packed with examples, quizzes, templates and interactive exercises, it develops readers' skills in building sales relationships with the four main types of buyer and outlines the five stages of neuro-negotiating that will help give readers the competitive edge.
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Specificații

ISBN-13: 9780749469214
ISBN-10: 0749469218
Pagini: 232
Dimensiuni: 157 x 234 x 13 mm
Greutate: 0.34 kg
Editura: Kogan Page

Cuprins

About the author
Foreword
Acknowledgements
Introduction
1 The harsh reality facing sales professionals
2 The background to neuroscience and how it applies to selling
3 A guided tour of your customer’s three brains
The reptilian (old) brain
The emotional (mid-)brain
The rational (new) brain
Mirror neurons
4 The buying process and the buying brain
Go upstream!
A primitive brain in a modern world
Stay away from danger; move towards reward
Neural maps
5 Adaptive selling
Adapting to the nature of the selling situation
6 The PRISM model of human behaviour and adaptive selling
Brain chemicals
The four quadrants
The four customer colours
7 How to read your customer and how to adapt your style
Observe
Classify
Adapt
8 The ‘Neuro-Sell’ brain-friendly selling process – the first phase: Consider
Stage 1: consider
9 The ‘Neuro-Sell’ brain-friendly selling process – the second phase: Maximize comfort
Stage 2: comfort part I: connect
Stage 3: comfort part II: chameleon
Stage 4: comfort part III: control
10 The ‘Neuro-Sell’ brain-friendly selling process – the third phase: establish context and catalyse
Stage 5: context and catalyse
Stage 6: check
11 The ‘Neuro-Sell’ brain-friendly selling process – the fourth phase: Convince
Stage 7: convince
12 The ‘Neuro-Sell’ brain-friendly selling process – the fifth phase: Close the deal
Stage 8: confirm and conclude
13 Some more brain-friendly selling tips
Being memorable
Keeping it simple
Making changes
Using metaphors
Going multi-sensory
Spatial association
Giving the customer’s brain something to complete
14 Body language and the truthful brain
Observing the customer
15 Neuro-negotiating
Why (most) salespeople aren’t good at negotiating
Two distinct skills sets
The importance of feeling comfortable feeling uncomfortable
The five stages of negotiation
The importance of planning and preparation
The four different negotiators
Different negotiation styles
The power/comfort balance
Comfort builders
Power builders
Is the customer lying?
16 Conclusion
References
Further reading
Index

Notă biografică


Simon Hazeldine works internationally as a professional speaker and performance consultant in the areas of sales, negotiation and leadership. He has a Master's Degree in the Psychology of Performance and is certified as a Master Practitioner and Trainer of NLP, and is a Fellow of the Institute of Sales & Marketing Management.

Recenzii

"Simon Hazeldine covers real world, practical advice and techniques to tap into the buyer's brain so that you can influence them on a much deeper level then your competitors." Sean McPheat, author of Eselling "Simon Hazeldine builds on the solid, scientifically-grounded principles of neuroscience (which he has studied extensively) and shows the practical application of these principles in real-world selling and interaction. I just hope my competition doesn't get hold of this masterpiece. It is a book to be studied, not just read. Get it. Devour it. Apply it. Your business and your life will be better for it." Terry Brock MBA, CSP, CPAE, Author, Professional Speaker, Marketing Coach "Simon Hazeldine has conducted extensive research into neuroscience to understand how the brain responds during sales and negotiation and when a person is making buying decisions. His insights have created a highly effective sales tool that will help you close more sales with less effort." Allan Pease Author of #1 Bestseller The Definitive Book of Body Language "Simon Hazeldine has taught me so much about how the brain works, and as a professional property investor, it's helped me make a lot more money. I thought I could work people out until I read this book! Simon's brain friendly selling information is something you'll wish you knew years ago, and you'll realise just how much money you left on the table. Once you've read this though, it will ALL change. Do it now." Rob Moore, Best selling Property Investment Author and Co-founder of Progressive Property "Simon Hazeldine's latest book is a must read if you want to know how to increase sales and understand the science behind why people buy." David Tovey, Business Development speaker Author of Principled Selling - How to Win More Business Without Selling Your Soul "Neuro-Sell combines the latest neuroscience research with hard-won sales experience to introduce the reader to the power of "brain-friendly selling". Essential reading if you want to create long-term client relationships in a world where technology has levelled the persuasion and influence playing field." Jamie Smart, author of Clarity: Clear Mind, Better Performance, Bigger Results "A fascinating and compelling read, which manages to get the right balance between science and practical application. It translates leading edge research into simple, easy steps and actions anyone can take to be a more effective salesperson. Anyone who needs to sell needs to read this book." Heather Townsend, author of The Financial Times Guide to Business Networking