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The Retail Value Chain – How to Gain Competitive Advantage through Efficient Consumer Response (ECR) Strategies

Autor Sami Finne, Hanna Sivonen
en Limba Engleză Hardback – 2 dec 2008
The internationalization and consolidation of retailing is turning the traditional retail industry on its head. International purchasing, fast and efficient operational models and new technologies constantly challenge retailers. Real price competition is just beginning. The Retail Value Chain analyses the changes in the retail industry and the strategic options now open to companies. The book describes the key concepts of Efficient Consumer Response (ECR) and provides several illustrative cases to demonstrate the results. The following key topics are explored: ¿ Why have hard discounters succeeded in many markets? ¿ What are the key success factors of premium retailing? ¿ How can traditional retailing respond to competition from new entrants? ¿ How will private labels change product development processes and the balance of power in the retail value chain? ¿ How can different manufacturers benefit from ECR-collaboration? ¿ How do retailers share and use information in collaboration with manufacturers? ¿ How will new technologies change the retail value chain? Including expert opinions, real-life case examples and a global study of shopper information sharing, The Retail Value Chain is essential reading for both retail practitioners and students of retail and channel marketing.
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Specificații

ISBN-13: 9780749454562
ISBN-10: 0749454563
Pagini: 384
Ilustrații: Illustrations, plans
Dimensiuni: 166 x 242 x 30 mm
Greutate: 0.83 kg
Editura: Kogan Page

Cuprins

1 Change drivers in the retail value chain             
Industry consolidation                                               
Internationalization    
Value chain integration                                  
Convergence              
Consumer and product trends                       
Sustainability             
E-business                  
 
2  Retail formats       
Chain operations                    
Customer segmentation and target group selection   
Key success factors in retailing                      
Alternative retail strategies                
Summary                    
 
3 Collaboration in the retail value chain    
Collaboration and supply chain management
Quick response (QR)                                     
Efficient consumer response (ECR)              
Retail partnership levels                                 
ECR as an industry community                     
 
4 Demand management
Format development and category portfolio management    
Category management           
Summary and some insights into the future              
 
5 Store operations                            
Store ordering                                    
Product replenishment process                      
Implementation of assortment change           
Campaign implementation                             
Customer service                                            
Store management and key performance indicators (KPIs)  
Centralized store operations              
Chain-level execution
Store refurbishment               
Supplier role in store operations
Summary                                
 
6 Information technology trends in the retail value chain
Main trends    
Key development areas of retail IT               
Fact-based management with consumer information            
Summary        
 
7 Loyalty programmes and customer information sharing          
Loyalty concepts                    
Partners and joint programmes          
Opt-in customer clubs            
Use of customer data                                     
Segmentation                                                 
Active customer portfolio management
Category and activity management   
Targeted communication       
Data sharing in the retail value chain             
Customer information sharing study             
Key future trends in customer loyalty                       
 
8 The future                          
Globalization and consolidation                    
Operational efficiency           
Fact-based management                    
Innovation and exclusivity                
Customer dialogue management and service extensions
Adapting to the local environment    
Success formats                     

Notă biografică

Sami Finne, Hanna Sivonen

Descriere

Analyzing the changes in the retail industry and the strategic options now open to companies, this work describes the concepts of Efficient Consumer Response and provides cases to demonstrate the results.