The Retail Value Chain – How to Gain Competitive Advantage through Efficient Consumer Response (ECR) Strategies
Autor Sami Finne, Hanna Sivonenen Limba Engleză Hardback – 2 dec 2008
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Specificații
ISBN-13: 9780749454562
ISBN-10: 0749454563
Pagini: 384
Ilustrații: Illustrations, plans
Dimensiuni: 166 x 242 x 30 mm
Greutate: 0.83 kg
Editura: Kogan Page
ISBN-10: 0749454563
Pagini: 384
Ilustrații: Illustrations, plans
Dimensiuni: 166 x 242 x 30 mm
Greutate: 0.83 kg
Editura: Kogan Page
Cuprins
1 Change drivers in the retail value chain
Industry consolidation
Internationalization
Value chain integration
Convergence
Consumer and product trends
Sustainability
E-business
2 Retail formats
Chain operations
Customer segmentation and target group selection
Key success factors in retailing
Alternative retail strategies
Summary
3 Collaboration in the retail value chain
Collaboration and supply chain management
Quick response (QR)
Efficient consumer response (ECR)
Retail partnership levels
ECR as an industry community
4 Demand management
Format development and category portfolio management
Category management
Summary and some insights into the future
5 Store operations
Store ordering
Product replenishment process
Implementation of assortment change
Campaign implementation
Customer service
Store management and key performance indicators (KPIs)
Centralized store operations
Chain-level execution
Store refurbishment
Supplier role in store operations
Summary
6 Information technology trends in the retail value chain
Main trends
Key development areas of retail IT
Fact-based management with consumer information
Summary
7 Loyalty programmes and customer information sharing
Loyalty concepts
Partners and joint programmes
Opt-in customer clubs
Use of customer data
Segmentation
Active customer portfolio management
Category and activity management
Targeted communication
Data sharing in the retail value chain
Customer information sharing study
Key future trends in customer loyalty
8 The future
Globalization and consolidation
Operational efficiency
Fact-based management
Innovation and exclusivity
Customer dialogue management and service extensions
Adapting to the local environment
Success formats
Industry consolidation
Internationalization
Value chain integration
Convergence
Consumer and product trends
Sustainability
E-business
2 Retail formats
Chain operations
Customer segmentation and target group selection
Key success factors in retailing
Alternative retail strategies
Summary
3 Collaboration in the retail value chain
Collaboration and supply chain management
Quick response (QR)
Efficient consumer response (ECR)
Retail partnership levels
ECR as an industry community
4 Demand management
Format development and category portfolio management
Category management
Summary and some insights into the future
5 Store operations
Store ordering
Product replenishment process
Implementation of assortment change
Campaign implementation
Customer service
Store management and key performance indicators (KPIs)
Centralized store operations
Chain-level execution
Store refurbishment
Supplier role in store operations
Summary
6 Information technology trends in the retail value chain
Main trends
Key development areas of retail IT
Fact-based management with consumer information
Summary
7 Loyalty programmes and customer information sharing
Loyalty concepts
Partners and joint programmes
Opt-in customer clubs
Use of customer data
Segmentation
Active customer portfolio management
Category and activity management
Targeted communication
Data sharing in the retail value chain
Customer information sharing study
Key future trends in customer loyalty
8 The future
Globalization and consolidation
Operational efficiency
Fact-based management
Innovation and exclusivity
Customer dialogue management and service extensions
Adapting to the local environment
Success formats
Notă biografică
Sami Finne, Hanna Sivonen
Descriere
Analyzing the changes in the retail industry and the strategic options now open to companies, this work describes the concepts of Efficient Consumer Response and provides cases to demonstrate the results.