What People Want: A Manager's Guide to Building Relationships that Work

Managing a diverse workforce has become even more difficult in today’s world. What do Gen-Y employees need from their Baby Boomer managers that Gen-Xers don't? How does gender affect employee-manager relationships? What separates introverts and extroverts? A diverse workforce requires flexibility, sensitivity to a range of values, and respect for each person's intrinsic needs, rights and differences. What People Want combines interesting insights from Terry Bacon’s own original research with a set of proven best practices, focusing on the seven needs that matter most to co-workers: trust, challenge, self-worth, competence, appreciation, excitement, and ability to develop an identity of merit. With an eye toward the changing demographics and complexity of today's workplace, What People Want uncovers the truth about what people really want from their relationships at work. Using dozens of real-world examples, sample dialogue, and nearly 200 tips and techniques, What People Want also offers a variety of tools to help managers address their own needs for personal and psychological space and work-life balance, and advice on how to avoid bad behaviors such as bullying and intimidation, which can de-motivate staff and damage the organization