Service Quality and Productivity Management
Autor Jochen Wirtz
5 dec 2017
Paperback
Preț: 68.38 lei
6-8 săpt.
World Scientific Publishing Co Inc (USA)
Building a World Class Service Organization (Assessment Tool)
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30 dec 2017
Paperback
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Crafting the Service Environment
Autor Jochen Wirtz
3 noi 2017
Paperback
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Managing People for Service Advantage
Autor Jochen Wirtz
14 noi 2017
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Managing Customer Relationships and Building Loyalty
Autor Jochen Wirtz
17 noi 2017
Paperback
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Designing Complaint Handling and Service Recovery Strategies
Autor Jochen Wirtz
20 noi 2017
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Pricing Services and Revenue Management
Autor Jochen Wirtz
6 oct 2017
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Service Marketing Communications
Autor Jochen Wirtz
13 oct 2017
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Designing Customer Service Processes
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20 oct 2017
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Balancing Capacity and Demand of Service Operations
Autor Jochen Wirtz
30 oct 2017
Paperback
Preț: 67.07 lei
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Understanding Service Consumers
Autor Jochen Wirtz
16 sep 2017
Paperback
Preț: 67.07 lei
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Positioning Services in Competitive Markets
Autor Jochen Wirtz
26 sep 2017
Paperback
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Developing Service Products and Brands
Autor Jochen Wirtz
29 sep 2017
Paperback
Preț: 67.07 lei
6-8 săpt.