Service Quality and Productivity Management
Autor Jochen Wirtz
5 dec 2017
Paperback
Preț: 70.56 lei
6-8 săpt.
World Scientific Publishing Co Inc (USA)
Building a World Class Service Organization (Assessment Tool)
Autor Jochen Wirtz
30 dec 2017
Paperback
Preț: 68.08 lei
6-8 săpt.
Crafting the Service Environment
Autor Jochen Wirtz
3 noi 2017
Paperback
Preț: 69.43 lei
6-8 săpt.
Managing People for Service Advantage
Autor Jochen Wirtz
14 noi 2017
Paperback
Preț: 71.33 lei
6-8 săpt.
Managing Customer Relationships and Building Loyalty
Autor Jochen Wirtz
17 noi 2017
Paperback
Preț: 70.36 lei
6-8 săpt.
Designing Complaint Handling and Service Recovery Strategies
Autor Jochen Wirtz
20 noi 2017
Paperback
Preț: 70.18 lei
6-8 săpt.
Pricing Services and Revenue Management
Autor Jochen Wirtz
6 oct 2017
Paperback
Preț: 69.97 lei
6-8 săpt.
Service Marketing Communications
Autor Jochen Wirtz
13 oct 2017
Paperback
Preț: 70.74 lei
6-8 săpt.
Designing Customer Service Processes
Autor Jochen Wirtz
20 oct 2017
Paperback
Preț: 68.90 lei
3-5 săpt. | 5-11 zile
Balancing Capacity and Demand of Service Operations
Autor Jochen Wirtz
30 oct 2017
Paperback
Preț: 69.21 lei
6-8 săpt.
Understanding Service Consumers
Autor Jochen Wirtz
16 sep 2017
Paperback
Preț: 69.21 lei
6-8 săpt.
Positioning Services in Competitive Markets
Autor Jochen Wirtz
26 sep 2017
Paperback
Preț: 69.05 lei
6-8 săpt.
Developing Service Products and Brands
Autor Jochen Wirtz
29 sep 2017
Paperback
Preț: 69.21 lei
6-8 săpt.