As a leader, you're always being watched, heard, and followed. It's important to walk the talk, and to talk the talk. Zach Cherian, a long-time manager at numerous companies, helps you evaluate your strengths and weaknesses as a manager in this informative guidebook. He offers twenty powerful lessons, such as how to manage expectations from supervisors and employees; tweak your management style based on different personality types; promote a culture that encourages hard work and excellence; and connect the dots so you can achieve financial objectives. As a leader, you must see what's really going on, and that's why you need to ask customers what they see your team say and do. By knowing how to demand accountability, you can help your team, customers, and organization. Most importantly, this guidebook showcases real-life situations that you'll confront as a manager. It builds not on theory, but on actual lessons learned throughout the management journey."