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Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment de Lawrence Polsky

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment

Autor Lawrence Polsky, Antoine Gerschel
en Limba Engleză Paperback – 16 iul 2011

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers
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Specificații

ISBN-13: 9780071756167
ISBN-10: 0071756167
Pagini: 176
Dimensiuni: 127 x 203 x 18 mm
Greutate: 0.18 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:New York, NY, United States

Cuprins

Chapter 1 – Laying the Foundation for Resolving Conflict
• Rules of Engagement
• Phases of Conflict
• Handling Emotions
• Listening
• Advocating
• Types of Conflict
• Personality Conflicts
• Cultural ConflictChapter 2 – Perfect Phrases for Resolving Conflict with Your Boss
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary
Chapter 3 – Perfect Phrases for Resolving Conflict with Your Direct Reports
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary
Chapter 4 – Perfect Phrases for Resolving Conflict with Your Peers
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Budget
Chapter 5 – Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Technical Decisions
• Project Assignments
• Business Opportunities
• Budget