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Driving Networked Service Productivity: Markt- und Unternehmensentwicklung Markets and Organisations

Autor Christofer F. Daiberl
en Limba Engleză Paperback – 3 mar 2020
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  
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Specificații

ISBN-13: 9783658295790
ISBN-10: 3658295791
Pagini: 264
Ilustrații: XXI, 264 p. 42 illus.
Dimensiuni: 148 x 210 mm
Greutate: 0.35 kg
Ediția:1st ed. 2020
Editura: Springer Fachmedien Wiesbaden
Colecția Springer Gabler
Seria Markt- und Unternehmensentwicklung Markets and Organisations

Locul publicării:Wiesbaden, Germany

Cuprins

The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.  

Notă biografică

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

Textul de pe ultima copertă

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

Contents 
  • The concepts of networked service delivery and networked service productivity 
  • Approaches for improving productivity from a network perspective  
  • The networked service productivity improvement technique  
  • Design principles for improving networked service productivity 

Target Groups 
  • Researchers and students in the field of service management and information systems  
  • Service managers and practitioners aiming to enhance the productivity of networked service offerings  

The Author 
Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  


Caracteristici

Service productivity improvement research