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Cărți relaţii cu clienţii / Customer service

60 rezultate

Account–Based Growth – Unlocking Sustainable Value Through Extraordinary Customer Focus

Autor Bev Burgess et al.

2 noi 2022

Preț: 230^.53 lei

3-5 săpt. | 7-13 zile

Human–Driven Experience – The Battle for Trust in the Digital Age

Autor R Harles

14 iul 2022

Preț: 200^.28 lei

3-5 săpt. | 7-13 zile

Autor Fred Reichheld

6 dec 2021

Preț: 161^.84 lei

3-5 săpt. | 7-13 zile

Amazing Troll-man: Winding up the world...one comment at a time!

Autor Wesley Metcalfe

9 dec 2021

Preț: 49^.27 lei

3-5 săpt. | 7-13 zile

Digital Customer Service – Transforming Customer Experience for An On–Screen World

Autor R DeLisi

2 sep 2021

Preț: 161^.79 lei

3-5 săpt. | 7-13 zile

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

Autor Colin Cowie

6 sep 2021

Preț: 126^.38 lei

3-5 săpt. | 7-13 zile

Listen Up!: How to Tune In to Customers and Turn Down the Noise

Autor Karen Mangia

25 noi 2020

Preț: 119^.82 lei

3-5 săpt. | 7-13 zile

The Customer Success Economy – Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Autor N Mehta

28 iun 2020

Preț: 140^.74 lei

3-5 săpt. | 7-13 zile

The Customer Success Professional′s Handbook: How to Thrive in One of the World′s Fastest Growing Careers––While Driving Growth For Your Company

Best Business Books of 2020

Autor Ashvin Vaidyanathan et al.

18 mar 2020

Preț: 162^.07 lei

3-5 săpt. | 7-13 zile

Autor Blake Morgan

17 dec 2024

Preț: 107^.40 lei

3-5 săpt.

The Real-Time Revolution: Transforming Your Organization to Value Customer Time

Autor Jerry Power et al.

3 sep 2019

Preț: 165^.21 lei

3-5 săpt. | 7-13 zile

Autor Reese, Laura Marie

28 mar 2019

Preț: 107^.77 lei

3-5 săpt. | 7-13 zile

The Nordstrom Way to Customer Experience Excellence – Creating a Values–Driven Service Culture Third Edition

Autor R Spector

9 noi 2017

Preț: 120^.38 lei

3-5 săpt. | 7-13 zile

Autor Cindy Alvarez

18 sep 2017

Preț: 212^.33 lei

3-5 săpt. | 7-13 zile

Customer Obsessed – A Whole Company Approach to Delivering Exceptional Customer Experiences

Autor E Berridge

25 oct 2016

Preț: 133^.37 lei

3-5 săpt. | 7-13 zile

Customer Success – How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Autor N Mehta

18 apr 2016

Preț: 161^.42 lei

3-5 săpt. | 7-13 zile

The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Autor R Solomon

21 apr 2016

Preț: 174^.01 lei

3-5 săpt. | 7-13 zile

Five Star Service: How to deliver exceptional customer service

Autor Michael Heppell

16 sep 2015

Preț: 71^.24 lei

3-5 săpt. | 7-13 zile

Chief Customer Officer 2.0: How to Build Your Customer–Driven Growth Engine

Bestsellers Customer Service

Autor Jeanne Bliss

2 iul 2015

Preț: 145^.58 lei

3-5 săpt. | 7-13 zile

The Experience – The 5 Principles of Disney Service and Relationship Excellence

Autor B Loeffler

7 mai 2015

Preț: 133^.37 lei

3-5 săpt. | 7-13 zile

Autor RA Barnes

19 ian 2015

Preț: 115^.00 lei

3-5 săpt. | 7-13 zile

Autor Ken Blanchard et al.

16 mai 2014

Preț: 133^.78 lei

3-5 săpt. | 7-13 zile

The Social Media MBA in Practice – An Essential Collection of Inspirational Case Studies to Influence your Social Media Strategy

Autor C Holloman

10 oct 2013

Preț: 83^.92 lei

3-5 săpt. | 7-13 zile

Autor Sean Mcmanus

oct 2013

Preț: 86^.02 lei

3-5 săpt. | 7-13 zile

Delivering Happiness: A Path to Profits, Passion, and Purpose

Autor Tony Hsieh

18 mar 2013

Preț: 71^.46 lei 94^.62 lei

3-5 săpt. | 7-13 zile

-24%

The Customer Rules: The 39 essential rules for delivering sensational service

Autor Lee Cockerell

6 mar 2013

Preț: 78^.00 lei 94^.15 lei

3-5 săpt. | 7-13 zile

-17%

People Love You: The Real Secret to Delivering Legendary Customer Experiences

Jeb Blount

Autor Jeb Blount

24 ian 2013

Preț: 119^.50 lei

3-5 săpt. | 7-13 zile

The Ten Principles Behind Great Customer Experiences

Autor Matt Watkinson

5 dec 2012

Preț: 146^.70 lei

3-5 săpt. | 7-13 zile

Harvard Business Publishing

Autor Frances Frei et al.

31 ian 2012

Preț: 167^.88 lei

3-5 săpt. | 7-13 zile

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service

Editat de Wendy Lefkon et al.

29 dec 2011

Preț: 126^.48 lei 151^.64 lei

23-34 zile | 7-13 zile

-17%

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Autor Joseph Michelli

16 iul 2008

Preț: 139^.83 lei

3-5 săpt. | 7-13 zile

Autor Jack Mitchell

3 mar 2004

Preț: 67^.84 lei 81^.74 lei

23-34 zile | 7-13 zile

-17%

Autor David H. Maister et al.

2002

Preț: 107^.65 lei

3-5 săpt. | 7-13 zile

Autor Jeffrey J. Fox

18 iul 2013

Preț: 71^.35 lei 87^.03 lei

23-34 zile | 7-13 zile

-18%

The One Minute Manager

Autor Kenneth Blanchard et al.

15 iun 1998

Preț: 62^.12 lei

3-5 săpt. | 7-13 zile

Coffee′s for Closers – The Best Real–Life Sales Book You′ll Ever Read

Autor T Morris

24 mai 2023

Preț: 121^.61 lei

3-5 săpt. | 7-13 zile

The Human Experience: How to make life better for your customers and create a more successful organization

Autor John Sills

feb 2023

Preț: 98^.37 lei 126^.97 lei

3-5 săpt. | 7-13 zile

-23%

The Secrets of Selling: How to Win in Any Sales Situation

Autor Geoff King

30 noi 2010

Preț: 132^.74 lei

3-5 săpt. | 7-13 zile

Autor Debra Stevens

28 oct 2010

Preț: 95^.09 lei

3-5 săpt. | 7-13 zile

Creating a Customer Experience-Centric Startup: A Step-by-Step Framework

Business Guides on the Go

Autor Thomas Suwelack et al.

3 feb 2023

Preț: 244^.09 lei

3-5 săpt. | 7-13 zile

Autor Kellie Lucas

24 oct 2019

Preț: 84^.49 lei

3-5 săpt. | 7-13 zile

Autor Geoff Ramm

15 iul 2018

Preț: 82^.16 lei 88^.56 lei

3-5 săpt. | 7-13 zile

-7%

Successful Key Account Management in a Week

Autor Grant Stewart

6 ian 2016

Preț: 49^.81 lei 67^.89 lei

3-5 săpt. | 7-13 zile

-27%

Autor R Bergevin

16 sep 2010

Preț: 158^.55 lei

3-5 săpt.

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

Autor Claes Fornell

31 oct 2008

Preț: 118^.70 lei

3-5 săpt. | 7-13 zile

The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Autor B Price

8 apr 2008

Preț: 162^.62 lei

3-5 săpt. | 7-13 zile

Autor Stephen C. Lundin et al.

6 dec 2004

Preț: 46^.23 lei 62^.25 lei

3-5 săpt. | 7-13 zile

-26%

Buyer Personas 2e – How to Gain Insight into your Customer′s Expectations, Align your Marketing Stra tegies, and Win More Business

Autor Kraus

23 sep 2024

Preț: 145^.37 lei

3-5 săpt. | 7-13 zile

Customer-Dominant Logic: Kundendominantes Management als neue Zielgröße im Relationship Marketing

Autor Manfred Bruhn et al.

15 mar 2024

Preț: 427^.46 lei 480^.29 lei

17-23 zile | 7-13 zile

-11%

Customer Communities – Engage and Retain Customers to Build the Future of Your Business

Autor N Mehta

6 noi 2023

Preț: 168^.03 lei

3-5 săpt. | 7-13 zile

B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience

Autor Daniel D. Prior

4 apr 2023

Preț: 353^.65 lei 406^.50 lei

3-5 săpt. | 7-13 zile

-13%

Managing Customer Experience and Relationships: A Strategic Framework

Autor Don Peppers et al.

12 iun 2022

Preț: 511^.26 lei 639^.07 lei

3-5 săpt. | 7-13 zile

-20%

The Right Sensory Mix: Decoding Customers’ Behavior and Preferences

Management for Professionals

Autor Diana Derval

11 apr 2023

Preț: 391^.40 lei

6-8 săpt.

De Gruyter Business Playbooks

Autor Jerry Angrave

11 oct 2020

Preț: 186^.71 lei

3-5 săpt. | 7-13 zile

Offer You Can't Refuse: What If Customers Want More Than Excellent Service?

Lannoo Campus

Autor Steven Van Belleghem

24 sep 2020

Preț: 217^.86 lei

3-5 săpt. | 7-13 zile

Effective Complaint Management: The Business Case for Customer Satisfaction

Management for Professionals

Autor Bernd Stauss et al.

18 feb 2019

Preț: 527^.87 lei 635^.99 lei

3-5 săpt. | 7-13 zile

-17%

Customer Relationship Management: Concept, Strategy, and Tools

Springer Texts in Business and Economics

Autor V. Kumar et al.

11 ian 2019

Preț: 473^.41 lei

3-5 săpt.

Customer Service: Pearson New International Edition

Autor Elaine Harris

8 noi 2013

Preț: 422^.71 lei 485^.87 lei

3-5 săpt. | 7-13 zile

-13%

Autor Paul R. Timm

31 iul 2013

Preț: 833^.51 lei 980^.61 lei

3-5 săpt. | 7-13 zile

-15%

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Cărți relaţii cu clienţii / Customer service