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Cărți relaţii cu clienţii / Customer service în limba Engleză

1-96 din 165 rezultate

Delivering Happiness

Autor Tony Hsieh

7 iun 2010

Preț: 217^.18 lei

3-5 săpt.

Looptail: How One Company Changed the World by Reinventing Business

Autor Bruce Poon Tip

16 sep 2013

Preț: 267^.88 lei

6-8 săpt.

Fish! For Life: A Remarkable Way to Achieve Your Dreams

Autor Stephen C. Lundin et al.

6 ian 2004

Preț: 124^.10 lei

Indisponibil temporar

Lessons Learned

Autor Jim Williamson

31 mar 2003

Preț: 55^.42 lei

Indisponibil temporar

Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results

Autor Jack Mitchell

10 iun 2003

Preț: 172^.25 lei

3-5 săpt.

Autor Michael J. Maher

sep 2014

Preț: 97^.95 lei

Indisponibil temporar

Autor Rich Castellano

8 aug 2016

Preț: 163^.94 lei

3-5 săpt.

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

Autor Jeffrey J. Fox

16 mai 2000

Preț: 126^.03 lei

3-5 săpt.

Autor Elly Valas et al.

Preț: 129^.87 lei

3-5 săpt.

The Art of Successful Restaurant Service

Autor Dan Licitra

Preț: 134^.21 lei

3-5 săpt.

The Social Media MBA in Practice – An Essential Collection of Inspirational Case Studies to Influence your Social Media Strategy

Autor C Holloman

10 oct 2013

Preț: 83^.92 lei

3-5 săpt. | 6-12 zile

Cracking the Code to Life Insurance Sales for the Multi Line Agent

Autor Ray Vendetti

30 sep 2015

Preț: 157^.70 lei

6-8 săpt.

Leading the Learning Revolution: The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market

Autor Jeff Cobb

3 ian 2013

Preț: 138^.68 lei

Indisponibil temporar

The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg

Ignite Reads

Autor Deb Duncan et al.

30 apr 2019

Preț: 96^.04 lei

3-5 săpt.

The Relationship Revolution – Closing the Customer Promise Gap

Autor L Hochman

4 feb 2010

Preț: 102^.82 lei

Indisponibil temporar

A Guide to Customer Service Excellence: Island Girl Recipes

Autor James VanAntwerp

25 oct 2015

Preț: 166^.75 lei

6-8 săpt.

Nice Companies Finish First: Why Cutthroat Management Is Over--And Collaboration Is in

Autor Peter Shankman et al.

apr 2013

Preț: 116^.53 lei

22-27 zile

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business

Autor Blake Morgan

28 oct 2019

Preț: 113^.98 lei

3-5 săpt. | 6-12 zile

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

Autor Dennis Snow

30 sep 2022

Preț: 111^.14 lei

3-5 săpt.

Nincompoopery: Why Your Customers Hate You--and How to Fix It

Autor John R. Brandt

15 iul 2019

Preț: 113^.45 lei

Se retipărește

Autor Jim Serger

14 ian 2015

Preț: 180^.95 lei

6-8 săpt.

The Power of Wow: How to Electrify Your Work and Your Life by Putting Service First

Autor The Employees Zappos Com et al.

6 noi 2019

Preț: 118^.90 lei

Indisponibil temporar

People Love You: The Real Secret to Delivering Legendary Customer Experiences

Jeb Blount

Autor Jeb Blount

24 ian 2013

Preț: 119^.50 lei

3-5 săpt. | 6-12 zile

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Autor Pete Blackshaw

30 iun 2008

Preț: 119^.57 lei

Indisponibil temporar

Listen Up!: How to Tune In to Customers and Turn Down the Noise

Autor Karen Mangia

25 noi 2020

Preț: 119^.82 lei

3-5 săpt. | 6-12 zile

Autor Effah, Victor

Preț: 197^.20 lei

6-8 săpt.

Customer-Driven Disruption: Five Strategies to Stay Ahead of the Curve

Autor Suman Sarkar

3 sep 2019

Preț: 121^.19 lei 145^.31 lei

Indisponibil temporar

-17%

Coffee′s for Closers – The Best Real–Life Sales Book You′ll Ever Read

Autor T Morris

24 mai 2023

Preț: 121^.61 lei

3-5 săpt. | 6-12 zile

Autor Brigham Dickinson

Preț: 122^.91 lei

3-5 săpt.

Beyond the Familiar – Long–Term Growth through Customer Focus and Innovation

Autor P Barwise

10 mar 2011

Preț: 124^.68 lei 160^.24 lei

Indisponibil temporar

-22%

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

Autor Colin Cowie

6 sep 2021

Preț: 126^.38 lei

3-5 săpt. | 6-12 zile

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service

Editat de Wendy Lefkon et al.

29 dec 2011

Preț: 126^.48 lei 151^.64 lei

22-33 zile | 6-12 zile

-17%

Autor Stephanie Dollschnieder

Preț: 212^.82 lei

6-8 săpt.

Delivering Effective Social Customer Service – How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Autor C Blunt

24 oct 2013

Preț: 127^.88 lei

Indisponibil temporar

The Customer Catalyst – How to Drive Sustainable Business Growth in the Customer Economy

Business Book Awards 2020

Autor C Adlard

17 oct 2019

Preț: 129^.06 lei 155^.30 lei

Indisponibil temporar

-17%

How to Deal with Difficult Customers – 10 Simple Strategies for Selling to the Stubborn, Obnoxious and Belligerent

Autor D. Anderson

7 dec 2006

Preț: 132^.81 lei

3-5 săpt.

The Experience – The 5 Principles of Disney Service and Relationship Excellence

Autor B Loeffler

7 mai 2015

Preț: 133^.37 lei

3-5 săpt. | 6-12 zile

Customer Obsessed – A Whole Company Approach to Delivering Exceptional Customer Experiences

Autor E Berridge

25 oct 2016

Preț: 133^.37 lei

3-5 săpt. | 6-12 zile

Autor Ken Blanchard et al.

16 mai 2014

Preț: 133^.78 lei

3-5 săpt. | 6-12 zile

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Autor John R. DiJulius, III

6 ian 2015

Preț: 134^.86 lei

3-5 săpt.

Customer Experience: What, How and Why Now

Autor Don Peppers

29 apr 2016

Preț: 142^.28 lei

Indisponibil temporar

Anticipate: Knowing What Customers Need Before They Do

Autor Bill Thomas et al.

5 noi 2012

Preț: 136^.72 lei

3-5 săpt.

How to Say It

Autor Jack Griffin

4 mar 2013

Preț: 147^.27 lei

3-5 săpt.

Autor John Ragsdale

5 iun 2012

Preț: 137^.32 lei

Indisponibil temporar

The Ultimate Online Customer Service Guide – How to Connect with your Customers to Sell More!

Autor M Collier

20 ian 2011

Preț: 138^.14 lei

3-5 săpt.

It′s the Customer, Stupid! – 34 Wake–Up Calls to Help You Stay Client–Focused

Autor MA Aun

27 ian 2011

Preț: 138^.14 lei

3-5 săpt.

Harvard Business Publishing

Autor Niraj Dawar

7 oct 2013

Preț: 138^.30 lei 160^.57 lei

Indisponibil temporar

-14%

Profit in Plain Sight: The Five Principled Paths to Passion, Profit, and Growth

Autor Anne C. Graham

feb 2012

Preț: 180^.74 lei

Indisponibil temporar

Autor TL Keiningham

17 oct 2005

Preț: 138^.99 lei

3-5 săpt.

Autor Howard E. Hyden

31 oct 2011

Preț: 139^.18 lei

3-5 săpt.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Autor Joseph Michelli

16 iul 2008

Preț: 139^.83 lei

3-5 săpt. | 6-12 zile

Capturing Customers.com: Radical Strategies for Selling and Marketing in a Wired World

Autor George W. Colombo et al.

31 dec 2000

Preț: 140^.30 lei

Indisponibil temporar

The Customer Success Economy – Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Autor N Mehta

28 iun 2020

Preț: 140^.74 lei

3-5 săpt. | 6-12 zile

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Autor Shep Hyken

3 sep 2013

Preț: 140^.82 lei

3-5 săpt.

Autor Jay Baer

mar 2016

Preț: 141^.63 lei 165^.57 lei

22-33 zile

-14%

Buyer Personas 2e – How to Gain Insight into your Customer′s Expectations, Align your Marketing Stra tegies, and Win More Business

Autor Kraus

23 sep 2024

Preț: 145^.37 lei

3-5 săpt. | 6-12 zile

Chief Customer Officer 2.0: How to Build Your Customer–Driven Growth Engine

Bestsellers Customer Service

Autor Jeanne Bliss

2 iul 2015

Preț: 145^.58 lei

3-5 săpt. | 6-12 zile

Autor Bill Lee

4 iun 2012

Preț: 148^.71 lei

3-5 săpt.

Customer Connections: New Strategies for Growth

Autor Robert E. Wayland et al.

31 aug 1997

Preț: 151^.83 lei

Disponibilitate incertă

Service–Ability – Create a Customer Centric Culture and Achieve Competitive Advantage

Autor K Robson

15 noi 2012

Preț: 156^.27 lei 213^.80 lei

Indisponibil temporar

-27%

Authenticity: What Consumers Really Want

Autor James H. Gilmore et al.

17 oct 2007

Preț: 159^.23 lei

24 ore

Autor Tim Carrigan et al.

31 dec 2012

Preț: 161^.08 lei

6-8 săpt.

Customer Success – How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Autor N Mehta

18 apr 2016

Preț: 161^.42 lei

3-5 săpt. | 6-12 zile

Digital Customer Service – Transforming Customer Experience for An On–Screen World

Autor R DeLisi

2 sep 2021

Preț: 161^.79 lei

3-5 săpt. | 6-12 zile

Autor Fred Reichheld

6 dec 2021

Preț: 161^.84 lei

3-5 săpt. | 6-12 zile

The Customer Success Professional′s Handbook: How to Thrive in One of the World′s Fastest Growing Careers––While Driving Growth For Your Company

Best Business Books of 2020

Autor Ashvin Vaidyanathan et al.

18 mar 2020

Preț: 162^.07 lei

3-5 săpt. | 6-12 zile

The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Autor B Price

8 apr 2008

Preț: 162^.62 lei

3-5 săpt. | 6-12 zile

The Real-Time Revolution: Transforming Your Organization to Value Customer Time

Autor Jerry Power et al.

3 sep 2019

Preț: 165^.21 lei

3-5 săpt. | 6-12 zile

What′s The Secret? To Providing a World–Class Customer Experience

Autor JR DiJulius

26 mai 2008

Preț: 166^.22 lei

3-5 săpt.

Harvard Business Publishing

Autor Frances Frei et al.

31 ian 2012

Preț: 167^.88 lei

3-5 săpt. | 6-12 zile

Customer Communities – Engage and Retain Customers to Build the Future of Your Business

Autor N Mehta

6 noi 2023

Preț: 168^.03 lei

3-5 săpt. | 6-12 zile

The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Autor R Solomon

21 apr 2016

Preț: 174^.01 lei

3-5 săpt. | 6-12 zile

Autor Matthew Dixon et al.

11 sep 2013

Preț: 178^.20 lei

Indisponibil temporar

Hello!: And Every Little Thing That Matters

Autor Kate Edwards

16 feb 2016

Preț: 185^.64 lei

3-5 săpt.

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Autor Sriram Dasu et al.

16 aug 2013

Preț: 186^.50 lei 213^.31 lei

43-48 zile | 6-12 zile

-13%

Autor Jeff Krantz

29 oct 2013

Preț: 189^.96 lei

39-44 zile

The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money

Age of Experiences

Autor James H. Gilmore

9 dec 2019

Preț: 190^.52 lei

3-5 săpt.

It′s All About Service – How to Lead Your People to Care for Your Customers

Autor R Pelletier

9 iun 2005

Preț: 198^.41 lei

3-5 săpt.

Human–Driven Experience – The Battle for Trust in the Digital Age

Autor R Harles

14 iul 2022

Preț: 200^.28 lei

3-5 săpt. | 6-12 zile

Bestsellers cărți Customer Service

Autor Christian Terwiesch

20 mai 2019

Preț: 204^.59 lei

3-5 săpt.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Autor Joseph Michelli

16 noi 2011

Preț: 210^.62 lei 245^.70 lei

43-48 zile

-14%

Autor Richard J. Schonberger et al.

30 apr 1994

Preț: 213^.90 lei

6-8 săpt.

Rules to Break and Laws to Follow – How Your Business can Beat the Crisis of Short–Termism

Microsoft Executive Leadership Series

Autor D Peppers

18 feb 2008

Preț: 214^.02 lei

3-5 săpt.

Just Ask a Woman – Cracking the Code of What Women Want & How They Buy

Autor ML Quinlan

15 mai 2003

Preț: 217^.33 lei

3-5 săpt.

Customer′s New Voice – Extreme Relevancy and Experience through Volunteered Customer Information

Autor JS McKean

13 noi 2014

Preț: 224^.37 lei 239^.84 lei

Indisponibil temporar

-6%

The Eleventh Commandment – Transforming to ′Own′ Customers

Autor S Vandermerwe

4 iun 1996

Preț: 227^.68 lei 302^.96 lei

Indisponibil temporar

-25%

Roar: Strengthening Business Performance Through Speed, Predictability, Flexibility, and Leverage

Autor Chris Lavictoire Mahai

29 feb 2012

Preț: 230^.31 lei

Indisponibil temporar

Account–Based Growth – Unlocking Sustainable Value Through Extraordinary Customer Focus

Autor Bev Burgess et al.

2 noi 2022

Preț: 733^.12 lei 852^.46 lei

6-8 săpt.

-14%

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology

Autor Bernd Schmitt et al.

31 mar 2012

Preț: 240^.15 lei

3-5 săpt.

Firm Competitive Advantage Through Relationship Management: A Theory for Successful Sustainable Growth

Autor Bartosz Deszczyński

26 mar 2021

Preț: 240^.86 lei

6-8 săpt.

Creating a Customer Experience-Centric Startup: A Step-by-Step Framework

Business Guides on the Go

Autor Thomas Suwelack et al.

2 feb 2022

Preț: 251^.37 lei

3-5 săpt.

Sales Enablement: Tools and Techniques for Modern Sales Organization

Business Guides on the Go

Autor Dietmar Kilian et al.

27 apr 2023

Preț: 246^.75 lei

3-5 săpt.

Information Masters – Secrets of the Customer Race

Autor J McKean

12 apr 1999

Preț: 253^.32 lei 343^.50 lei

Indisponibil temporar

-26%

Service Orient or Be Doomed! How Service Orientation Will Change Your Business

Autor J Bloomberg

23 mar 2006

Preț: 257^.08 lei

3-5 săpt.

J-B-UMBS Series

Autor MD Johnson

16 oct 2000

Preț: 280^.69 lei

3-5 săpt.

Monitoring, Measuring & Managing Customer Service

Autor GS Goodman

14 mai 2000

Preț: 318^.34 lei

6-8 săpt.

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Cărți relaţii cu clienţii / Customer service în limba Engleză