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Cărți relaţii cu clienţii / Customer service în limba Engleză

1-96 din 165 rezultate

Handbook of Research on Retailer-Consumer Relationship Development

Autor Fabio Musso et al.

3 iun 2014

Preț: 2111^.30 lei 2741^.95 lei

6-8 săpt.

-23%

Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces: Proceedings of the 2018 Academy of Marketing Science (AMS) Annual Conference

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Nina Krey et al.

28 noi 2018

Preț: 1838^.87 lei 2242^.52 lei

6-8 săpt.

-18%

Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Maximilian Stieler

14 iun 2017

Preț: 1617^.93 lei 2128^.86 lei

39-44 zile

-24%

Marketing Opportunities and Challenges in a Changing Global Marketplace: Proceedings of the 2019 Academy of Marketing Science (AMS) Annual Conference

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Shuang Wu et al.

16 iun 2020

Preț: 1406^.83 lei 1715^.65 lei

6-8 săpt.

-18%

Editat de Robert W. Palmatier et al.

6 sep 2017

Preț: 1385^.82 lei 1690^.03 lei

6-8 săpt.

-18%

Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs: Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Bruna Jochims et al.

14 mar 2023

Preț: 1393^.40 lei 1699^.27 lei

6-8 săpt.

-18%

Strategic Customer Relationship Management in the Age of Social Media

Autor Amir Khanlari

5 iul 2015

Preț: 1120^.02 lei 1454^.58 lei

6-8 săpt.

-23%

Customer Relationship Management Strategies in the Digital Era

Autor Suphan Nasir

19 mar 2015

Preț: 1118^.84 lei 1453^.04 lei

6-8 săpt.

-23%

Back to the Future: Using Marketing Basics to Provide Customer Value: Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Nina Krey et al.

6 dec 2017

Preț: 1249^.93 lei 1524^.31 lei

6-8 săpt.

-18%

Premier Reference Source

Autor Kaufmann et al.

16 sep 2012

Preț: 1062^.62 lei 1380^.03 lei

6-8 săpt.

-23%

Progressive Trends in Knowledge and System-Based Science for Service Innovation

Advances in Marketing, Customer Relationship Management, and

Autor Michitaka Kosaka et al.

19 sep 2013

Preț: 1050^.46 lei 1364^.23 lei

6-8 săpt.

-23%

Customer Relationship Management and the Social and Semantic Web

Editat de Ricardo Colomo-Palacios et al.

18 aug 2011

Preț: 1039^.20 lei 1349^.61 lei

6-8 săpt.

-23%

Successful Customer Relationship Management Programs and Technologies

Editat de Riyad Eid

24 ian 2012

Preț: 1038^.18 lei 1348^.28 lei

6-8 săpt.

-23%

Premier Reference Source

Editat de Sushil K. Sharma

13 iun 2011

Preț: 1020^.80 lei 1325^.71 lei

6-8 săpt.

-23%

Premier Reference Source

Editat de Barbara Ciaramitaro

16 sep 2010

Preț: 1014^.88 lei 1318^.02 lei

6-8 săpt.

-23%

Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage

Editat de Jagdish N. Sheth et al.

3 ian 2024

Preț: 1002^.94 lei 1223^.09 lei

6-8 săpt.

-18%

Strategic Uses of Social Media for Improved Customer Retention

Advances in Marketing, Customer Relationship Management, and e-Services

Editat de Wafaa Al-Rabayah et al.

29 ian 2017

Preț: 1001^.39 lei 1300^.50 lei

6-8 săpt.

-23%

Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS World Marketing Congress (WMC)

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Felipe Pantoja et al.

18 sep 2020

Preț: 968^.82 lei 1181^.49 lei

6-8 săpt.

-18%

Creating a Culture of Diversity and Inclusiveness in India Inc.: Practitioners Speak

Responsible Leadership and Sustainable Management

Editat de Kakoli Sen et al.

8 dec 2021

Preț: 947^.98 lei 1156^.07 lei

6-8 săpt.

-18%

Journal of Brand Management: Advanced Collections

Editat de John M. T. Balmer et al.

24 noi 2016

Preț: 894^.79 lei 1091^.20 lei

6-8 săpt.

-18%

Autor Aaron C.T. Smith et al.

30 ian 2017

Preț: 890^.85 lei 1086^.40 lei

6-8 săpt.

-18%

Gamification and Consumer Engagement: Creating Value in Context of ICT Development

Progress in IS

Editat de Rimantas Gatautis et al.

13 noi 2020

Preț: 783^.81 lei 955^.87 lei

6-8 săpt.

-18%

Involving Customers in New Service Development

Technology Management, nr. 11

Editat de Bo Edvardsson et al.

30 sep 2006

Preț: 730^.99 lei 949^.34 lei

Se retipărește

-23%

The Experience Logic as a New Perspective for Marketing Management: From Theory to Practical Applications in Different Sectors

International Series in Advanced Management Studies

Editat de Tonino Pencarelli et al.

26 apr 2018

Preț: 724^.14 lei 883^.10 lei

6-8 săpt.

-18%

Journal of Brand Management: Advanced Collections

Editat de John M. T. Balmer et al.

25 noi 2016

Preț: 851^.51 lei 935^.73 lei

39-44 zile

-9%

Palgrave Studies in Democracy, Innovation, and Entrepreneurship for Growth

Autor Manlio Del Giudice et al.

14 noi 2016

Preț: 692^.88 lei 815^.16 lei

6-8 săpt.

-15%

Customer-Dominant Logic: Customer-Dominant Management as a New Target in Relationship Marketing

Autor Manfred Bruhn et al.

7 ian 2025

Preț: 664^.93 lei 782^.27 lei

3-5 săpt.

-15%

Editat de Victoria J. Farkas

3 mai 2011

Preț: 646^.83 lei 884^.32 lei

3-5 săpt.

-27%

Service Management: The New Paradigm in Retailing

Editat de Jay Kandampully

9 dec 2011

Preț: 649^.22 lei 763^.78 lei

6-8 săpt.

-15%

Autor B.H. Elvy

20 iun 1995

Preț: 640^.37 lei 753^.39 lei

6-8 săpt.

-15%

Autor Penni McLean-Conner

30 sep 2005

Preț: 637^.16 lei 808^.34 lei

Indisponibil temporar

-21%

CRM Systems in Industrial Companies: Intra- and Inter-Organizational Effects

Autor A. Perna et al.

28 mar 2014

Preț: 643^.34 lei 756^.86 lei

6-8 săpt.

-15%

Service Engineering for Gastronomic Sciences: An Interdisciplinary Approach for Food Study

Editat de Takeshi Shimmura et al.

24 iun 2020

Preț: 641^.71 lei 754^.95 lei

6-8 săpt.

-15%

Autor James T. Ziegenfuss

15 mar 2007

Preț: 628^.29 lei 815^.96 lei

6-8 săpt.

-23%

Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Luca Petruzzellis et al.

28 iun 2016

Preț: 857^.72 lei 942^.55 lei

3-5 săpt.

-9%

CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service

Management for Professionals

Editat de Sabine Kirchem et al.

14 noi 2024

Preț: 591^.14 lei 695^.46 lei

3-5 săpt.

-15%

Authentic Customer Centricity (Hc): Resistance Through Hip Hop and Punk (Hc)

Autor Alkhatani Saad Zafer

29 iun 2015

Preț: 579^.93 lei 682^.27 lei

6-8 săpt.

-15%

International Series in Advanced Management Studies

Autor Mauro Cavallone

18 mai 2017

Preț: 725^.26 lei 884^.46 lei

6-8 săpt.

-18%

Effective Customer Relationship Management: How Emotion Drives Sustainable Success

Autor Amy Carson Sauers

30 iun 2008

Preț: 564^.28 lei 613^.35 lei

6-8 săpt.

-8%

Effective Complaint Management: The Business Case for Customer Satisfaction

Management for Professionals

Autor Bernd Stauss et al.

18 feb 2019

Preț: 527^.87 lei 635^.99 lei

3-5 săpt. | 6-12 zile

-17%

The Lifebelt – The Definitive Guide to Managing Customer Retention

Autor JA Murphy

15 ian 2001

Preț: 515^.18 lei 559^.99 lei

6-8 săpt.

-8%

Customer Management Excellence – Successful Strategies from Service Leaders

Autor M Faulkner

24 oct 2002

Preț: 512^.18 lei 556^.72 lei

6-8 săpt.

-8%

Managing Customer Experience and Relationships: A Strategic Framework

Autor Don Peppers et al.

12 iun 2022

Preț: 511^.26 lei 639^.07 lei

3-5 săpt. | 6-12 zile

-20%

Customer Relationship Management Using Business Intelligence

Autor Graham Sturdy

30 sep 2012

Preț: 508^.20 lei 660^.00 lei

Indisponibil temporar

-23%

Editat de Edward Pepper

27 mar 2015

Preț: 496^.59 lei 584^.22 lei

3-5 săpt.

-15%

The Silver Market Phenomenon: Marketing and Innovation in the Aging Society

Editat de Florian Kohlbacher et al.

27 oct 2010

Preț: 471^.46 lei

6-8 săpt.

Strategic Customer Management: Strategizing the Sales Organization

Autor Nigel F. Piercy et al.

12 mar 2009

Preț: 452^.47 lei 554^.80 lei

32-37 zile

-18%

Competitive Advantage of Customer Centricity

Management for Professionals

Autor Sathit Parniangtong

14 iun 2017

Preț: 468^.38 lei 578^.25 lei

39-44 zile

-19%

Enhancing Customer Experience in the Service Industry: A Global Perspective

Editat de Levent Altinay et al.

14 ian 2016

Preț: 440^.48 lei

Indisponibil temporar

Designing Service Excellence: People and Technology

Autor Brian Hunt et al.

13 noi 2014

Preț: 542^.61 lei 589^.80 lei

6-8 săpt.

-8%

Intercultural Service Encounters: Cross-cultural Interactions and Service Quality

Autor Piyush Sharma

5 iul 2018

Preț: 415^.77 lei

6-8 săpt.

Customer Engagement in Theory and Practice: A Marketing Management Perspective

Autor Katarzyna Żyminkowska

8 mar 2019

Preț: 389^.31 lei

6-8 săpt.

Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity

Autor S. Vandermerwe

12 mar 2014

Preț: 395^.47 lei

3-5 săpt.

Autor Colin Shaw et al.

13 sep 2002

Preț: 391^.61 lei

6-8 săpt.

Lived Experiences of Public Consumption: Encounters with Value in Marketplaces on Five Continents

Consumption and Public Life

Editat de D. Cook

27 feb 2008

Preț: 389^.31 lei

6-8 săpt.

Autor Mario Martinez et al.

21 iul 2008

Preț: 582^.19 lei 684^.94 lei

6-8 săpt.

-15%

The Relationship Marketer: Rethinking Strategic Relationship Marketing

Autor Soren Hougaard et al.

9 noi 2009

Preț: 391^.61 lei

3-5 săpt.

From Customer Retention to a Holistic Stakeholder Management System: Living a Vision

Editat de Margit Huber et al.

11 feb 2008

Preț: 389^.11 lei

6-8 săpt.

Customer Relationship Management: Concept, Strategy, and Tools

Springer Texts in Business and Economics

Autor V. Kumar et al.

4 mai 2018

Preț: 499^.10 lei 601^.32 lei

3-5 săpt. | 6-12 zile

-17%

Customer Success Management: Helping Business Customers Achieve Their Goals

Management for Professionals

Autor Michael Kleinaltenkamp et al.

12 mar 2023

Preț: 637^.59 lei 750^.11 lei

3-5 săpt.

-15%

Social Customer Relationship Management: Fundamentals, Applications, Technologies

Management for Professionals

Autor Rainer Alt et al.

13 sep 2019

Preț: 485^.46 lei

6-8 săpt.

Master Data Management in Practice – Achieving True Customer MDM

Wiley Corporate F&A

Autor D Cervo

18 iul 2011

Preț: 374^.39 lei 406^.94 lei

3-5 săpt.

-8%

America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

Autor Raul Pupo

15 iun 2010

Preț: 363^.98 lei 479^.05 lei

6-8 săpt.

-24%

Autor S. Umit Kucuk

15 oct 2018

Preț: 583^.45 lei 686^.42 lei

6-8 săpt.

-15%

Designing the Customer–Centric Organization – A Guide to Strategy, Structure and Process

Autor JR Galbraith

12 mai 2005

Preț: 347^.06 lei

6-8 săpt.

The Right Sensory Mix: Decoding Customers’ Behavior and Preferences

Management for Professionals

Autor Diana Derval

10 apr 2022

Preț: 429^.18 lei 517^.08 lei

3-5 săpt. | 6-12 zile

-17%

Analytics Strategies for Building a Customer-First Company

FT Press Analytics

Autor Brett House

24 iul 2016

Preț: 345^.04 lei

Nepublicat încă

Walking the Design for Six SIGMA Bridge with Your Customer

Autor Cordy, Carl

Preț: 420^.91 lei

6-8 săpt.

Implementing CRM – From Technology to Knowledge

John Wiley Series in Information Systems

Autor DJ Finnegan

22 mar 2007

Preț: 328^.06 lei 484^.87 lei

Indisponibil temporar

-32%

Monitoring, Measuring & Managing Customer Service

Autor GS Goodman

14 mai 2000

Preț: 318^.34 lei

6-8 săpt.

J-B-UMBS Series

Autor MD Johnson

16 oct 2000

Preț: 280^.69 lei

3-5 săpt.

Service Orient or Be Doomed! How Service Orientation Will Change Your Business

Autor J Bloomberg

23 mar 2006

Preț: 257^.08 lei

3-5 săpt.

Information Masters – Secrets of the Customer Race

Autor J McKean

12 apr 1999

Preț: 253^.32 lei 343^.50 lei

Indisponibil temporar

-26%

Sales Enablement: Tools and Techniques for Modern Sales Organization

Business Guides on the Go

Autor Dietmar Kilian et al.

27 apr 2023

Preț: 246^.75 lei

3-5 săpt.

Creating a Customer Experience-Centric Startup: A Step-by-Step Framework

Business Guides on the Go

Autor Thomas Suwelack et al.

2 feb 2022

Preț: 251^.37 lei

3-5 săpt.

Firm Competitive Advantage Through Relationship Management: A Theory for Successful Sustainable Growth

Autor Bartosz Deszczyński

26 mar 2021

Preț: 240^.86 lei

6-8 săpt.

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology

Autor Bernd Schmitt et al.

31 mar 2012

Preț: 240^.15 lei

3-5 săpt.

Account–Based Growth – Unlocking Sustainable Value Through Extraordinary Customer Focus

Autor Bev Burgess et al.

2 noi 2022

Preț: 733^.12 lei 852^.46 lei

6-8 săpt.

-14%

Roar: Strengthening Business Performance Through Speed, Predictability, Flexibility, and Leverage

Autor Chris Lavictoire Mahai

29 feb 2012

Preț: 230^.31 lei

Indisponibil temporar

The Eleventh Commandment – Transforming to ′Own′ Customers

Autor S Vandermerwe

4 iun 1996

Preț: 227^.68 lei 302^.96 lei

Indisponibil temporar

-25%

Customer′s New Voice – Extreme Relevancy and Experience through Volunteered Customer Information

Autor JS McKean

13 noi 2014

Preț: 224^.37 lei 239^.84 lei

Indisponibil temporar

-6%

Just Ask a Woman – Cracking the Code of What Women Want & How They Buy

Autor ML Quinlan

15 mai 2003

Preț: 217^.33 lei

3-5 săpt.

Rules to Break and Laws to Follow – How Your Business can Beat the Crisis of Short–Termism

Microsoft Executive Leadership Series

Autor D Peppers

18 feb 2008

Preț: 214^.02 lei

3-5 săpt.

Autor Richard J. Schonberger et al.

30 apr 1994

Preț: 213^.90 lei

6-8 săpt.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Autor Joseph Michelli

16 noi 2011

Preț: 210^.62 lei 245^.70 lei

43-48 zile

-14%

Bestsellers cărți Customer Service

Autor Christian Terwiesch

20 mai 2019

Preț: 204^.59 lei

3-5 săpt.

Human–Driven Experience – The Battle for Trust in the Digital Age

Autor R Harles

14 iul 2022

Preț: 200^.28 lei

3-5 săpt. | 6-12 zile

It′s All About Service – How to Lead Your People to Care for Your Customers

Autor R Pelletier

9 iun 2005

Preț: 198^.41 lei

3-5 săpt.

The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money

Age of Experiences

Autor James H. Gilmore

9 dec 2019

Preț: 190^.52 lei

3-5 săpt.

Autor Jeff Krantz

29 oct 2013

Preț: 189^.96 lei

39-44 zile

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Autor Sriram Dasu et al.

16 aug 2013

Preț: 186^.50 lei 213^.31 lei

43-48 zile | 6-12 zile

-13%

Hello!: And Every Little Thing That Matters

Autor Kate Edwards

16 feb 2016

Preț: 185^.64 lei

3-5 săpt.

Autor Matthew Dixon et al.

11 sep 2013

Preț: 178^.20 lei

Indisponibil temporar

The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Autor R Solomon

21 apr 2016

Preț: 174^.01 lei

3-5 săpt. | 6-12 zile

Customer Communities – Engage and Retain Customers to Build the Future of Your Business

Autor N Mehta

6 noi 2023

Preț: 168^.03 lei

3-5 săpt. | 6-12 zile

Harvard Business Publishing

Autor Frances Frei et al.

31 ian 2012

Preț: 167^.88 lei

3-5 săpt. | 6-12 zile

Papetărie, jocuri, reviste

Cărți relaţii cu clienţii / Customer service în limba Engleză