Cărți din categoria relaţii cu clienţii / Customer service

Autor James H. Gilmore et al.

17 oct 2007

Hardback

Preț: 159^.23 lei

2 zile

Autor Jan Carlzon

14 feb 1989

Paperback

Preț: 47^.03 lei

2 zile

Autor Don R. Crawley

14 oct 2013

Paperback

Preț: 166^.53 lei

3-5 săpt.

Autor Lee Cockerell

6 mar 2013

Paperback

Preț: 78^.00 lei 94^.15 lei

3-5 săpt. | 5-11 zile

-17%

Autor Tony Hsieh

3 oct 2011

Paperback

Preț: 42^.77 lei 56^.23 lei

3-5 săpt. | 5-11 zile

-24%

Account–Based Growth – Unlocking Sustainable Value Through Extraordinary Customer Focus

Autor Bev Burgess et al.

2 noi 2022

Paperback

Preț: 230^.53 lei

3-5 săpt. | 5-11 zile

Autor Dennis Snow

30 sep 2022

Hardback

Preț: 111^.14 lei

3-5 săpt.

Human–Driven Experience – The Battle for Trust in the Digital Age

Autor R Harles

26 oct 2022

Hardback

Preț: 200^.28 lei

3-5 săpt. | 5-11 zile

Autor Fred Reichheld

6 dec 2021

Hardback

Preț: 161^.84 lei

3-5 săpt. | 5-11 zile

Autor Wesley Metcalfe

9 dec 2021

Paperback

Preț: 49^.27 lei

3-5 săpt. | 5-11 zile

Digital Customer Service – Transforming Customer Experience for An On–Screen World

Autor R DeLisi

2 sep 2021

Hardback

Preț: 161^.79 lei

3-5 săpt. | 5-11 zile

Autor Colin Cowie

6 sep 2021

Hardback

Preț: 126^.38 lei

3-5 săpt. | 5-11 zile

Autor Karen Mangia

25 noi 2020

Hardback

Preț: 119^.82 lei

3-5 săpt. | 5-11 zile

The Customer Success Economy – Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Autor N Mehta

28 iun 2020

Hardback

Preț: 140^.74 lei

3-5 săpt. | 5-11 zile

The Customer Success Professional′s Handbook

Autor Ashvin Vaidyanathan et al.

18 mar 2020

Hardback

Preț: 162^.07 lei

3-5 săpt. | 5-11 zile

Autor ANGAJAȚII ZAPPOS, CU SPRIJINUL LUI MARK DAGOSTINO et al.

2020

Paperback

Preț: 55^.00 lei

10-12 zile

The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money

Autor James H. Gilmore

9 dec 2019

Hardback

Preț: 169^.16 lei

3-5 săpt. | 5-11 zile

Autor Blake Morgan

17 dec 2024

Paperback

Preț: 111^.81 lei

3-5 săpt.

The Real-Time Revolution: Transforming Your Organization to Value Customer Time

Autor Jerry Power et al.

3 sep 2019

Hardback

Preț: 165^.20 lei

3-5 săpt. | 5-11 zile

Autor Christian Terwiesch

20 mai 2019

Hardback

Preț: 204^.59 lei

3-5 săpt.

Autor Reese, Laura Marie

28 mar 2019

Paperback

Preț: 107^.77 lei

3-5 săpt. | 5-11 zile

The Nordstrom Way to Customer Experience Excellence – Creating a Values–Driven Service Culture Third Edition

Autor R Spector

9 noi 2017

Paperback

Preț: 120^.38 lei

3-5 săpt. | 5-11 zile

Autor Cindy Alvarez

18 sep 2017

Paperback

Preț: 212^.32 lei

3-5 săpt. | 5-11 zile

Autor L Helgeson

10 aug 2017

Paperback

Preț: 162^.90 lei

3-5 săpt.

Customer Obsessed – A Whole Company Approach to Delivering Exceptional Customer Experiences

Autor E Berridge

25 oct 2016

Hardback

Preț: 133^.36 lei

3-5 săpt. | 5-11 zile

Autor Mark Hunter, CSP

19 sep 2016

Paperback

Preț: 120^.74 lei

3-5 săpt.

Customer Success – How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Autor N Mehta

18 apr 2016

Hardback

Preț: 161^.42 lei

3-5 săpt. | 5-11 zile

The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Autor R Solomon

21 apr 2016

Hardback

Preț: 174^.01 lei

3-5 săpt. | 5-11 zile

Autor Jay Baer

mar 2016

Hardback

Preț: 141^.63 lei 165^.57 lei

24-30 zile

-14%

No B.S. Guide to Maximum Referrals and Customer Retention

Autor Dan S Kennedy et al.

30 mar 2016

Paperback

Preț: 130^.33 lei

3-5 săpt.

Autor Michael Heppell

16 sep 2015

Paperback

Preț: 71^.24 lei

3-5 săpt. | 5-11 zile

Autor Jeanne Bliss

2 iul 2015

Hardback

Preț: 145^.58 lei

3-5 săpt. | 5-11 zile

The Experience – The 5 Principles of Disney Service and Relationship Excellence

Autor B Loeffler

7 mai 2015

Hardback

Preț: 133^.36 lei

3-5 săpt. | 5-11 zile

Autor Adam Toporek

21 apr 2015

Paperback

Preț: 115^.68 lei

3-5 săpt.

Autor Michael Morrow et al.

28 apr 2015

Paperback

Preț: 126^.99 lei

3-5 săpt.

Autor RA Barnes

19 ian 2015

Paperback

Preț: 115^.00 lei

3-5 săpt. | 5-11 zile

Autor Carl Sewell et al.

2015

Paperback

Preț: 27^.94 lei

10-12 zile

Autor Lucy Kimbell

13 ian 2015

Paperback

Preț: 177^.95 lei 225^.63 lei

3-5 săpt.

-21%

Autor Ken Blanchard et al.

16 mai 2014

Hardback

Preț: 133^.78 lei

3-5 săpt. | 5-11 zile

The Social Media MBA in Practice – An Essential Collection of Inspirational Case Studies to Influence your Social Media Strategy

Autor C Holloman

10 oct 2013

Hardback

Preț: 150^.35 lei

3-5 săpt. | 5-11 zile

Autor Sean Mcmanus

oct 2013

Paperback

Preț: 86^.02 lei

3-5 săpt. | 5-11 zile

Autor Shep Hyken

3 sep 2013

Hardback

Preț: 140^.82 lei

3-5 săpt.

Autor Ron Kaufman

28 iul 2013

Paperback

Preț: 47^.20 lei

10-12 zile

Autor Peter Shankman et al.

2 iun 2014

Paperback

Preț: 107^.18 lei

3-5 săpt.

Autor Jeb Blount

24 ian 2013

Hardback

Preț: 119^.50 lei

3-5 săpt. | 5-11 zile

The Ten Principles Behind Great Customer Experiences

Autor Matt Watkinson

5 dec 2012

Paperback

Preț: 146^.70 lei

3-5 săpt. | 5-11 zile

Autor Bill Lee

4 iun 2012

Hardback

Preț: 148^.71 lei

3-5 săpt.

Autor Bernd Schmitt et al.

31 mar 2012

Hardback

Preț: 240^.15 lei

3-5 săpt.

Autor Frances Frei et al.

31 ian 2012

Hardback

Preț: 167^.88 lei

3-5 săpt. | 5-11 zile

Be Our Guest (10th Anniversary Updated Edition)

Editat de Wendy Lefkon et al.

29 dec 2011

Hardback

Preț: 126^.33 lei 151^.55 lei

24-30 zile | 5-11 zile

-17%

Autor B. Joseph Pine II et al.

31 mai 2011

Paperback

Preț: 150^.77 lei

3-5 săpt.

Autor Jack Griffin

31 mar 2011

Paperback

Preț: 136^.89 lei

3-5 săpt.

If It Wasn't for the Customers I'd Really Like This Job

Autor Robert Bacal

31 ian 2011

Paperback

Preț: 148^.70 lei

3-5 săpt.

It′s the Customer, Stupid! – 34 Wake–Up Calls to Help You Stay Client–Focused

Autor MA Aun

27 ian 2011

Hardback

Preț: 138^.14 lei

3-5 săpt.

Autor Harry Beckwith

9 iun 2010

Paperback

Preț: 121^.58 lei

3-5 săpt.

A Guide to Customer Service Skills for the Service Desk Professional

Autor Donna Knapp

6 mai 2014

Paperback

Preț: 1157^.49 lei 1446^.86 lei

3-5 săpt.

-20%

101 Activities for Delivering Knock Your Socks Off Service

Autor Ann Thomas et al.

16 iun 2009

Paperback

Preț: 237^.03 lei

3-5 săpt.

Chocolates on the Pillow Aren′t Enough – Reinventing The Customer Experience

Autor JM Tisch

19 mar 2009

Paperback

Preț: 85^.13 lei

3-5 săpt.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Autor Joseph Michelli

16 iul 2008

Hardback

Preț: 139^.83 lei

3-5 săpt. | 5-11 zile

Autor Bill Stinnett

16 oct 2004

Paperback

Preț: 140^.09 lei

3-5 săpt.

Autor Jack Mitchell

3 mar 2004

Paperback

Preț: 67^.84 lei 81^.74 lei

24-30 zile | 5-11 zile

-17%

Autor John DiJulius

27 ian 2003

Paperback

Preț: 109^.26 lei

3-5 săpt.

Autor Carl Sewell et al.

31 oct 2002

Paperback

Preț: 98^.99 lei

3-5 săpt.

Autor David H. Maister et al.

2002

Paperback

Preț: 107^.65 lei

3-5 săpt. | 5-11 zile

Autor Jeffrey J. Fox

18 iul 2013

Paperback

Preț: 71^.35 lei 87^.02 lei

24-30 zile | 5-11 zile

-18%

The Big Book of Customer Service Training Games

Autor Peggy Carlaw et al.

16 oct 1998

Paperback

Preț: 186^.67 lei

3-5 săpt.

Autor Kenneth Blanchard et al.

15 iun 1998

Paperback

Preț: 62^.12 lei

3-5 săpt. | 5-11 zile

Autor Sarah Hatter et al.

Paperback

Preț: 86^.35 lei

3-5 săpt.

The Best Customer Service Quotes Ever Said

Autor John R. Dijulius III

Paperback

Preț: 87^.39 lei

3-5 săpt.

Coffee′s for Closers – The Best Real–Life Sales Book You′ll Ever Read

Autor T Morris

24 mai 2023

Hardback

Preț: 121^.61 lei

3-5 săpt. | 5-11 zile

Autor John Sills

feb 2023

Paperback

Preț: 98^.37 lei 126^.97 lei

3-5 săpt. | 5-11 zile

-23%

Autor Geoff King

30 noi 2010

Paperback

Preț: 132^.74 lei

3-5 săpt. | 5-11 zile

Autor Debra Stevens

28 oct 2010

Paperback

Preț: 95^.09 lei

3-5 săpt. | 5-11 zile

Autor Pauline Rowson

30 iun 2009

Paperback

Preț: 62^.81 lei 94^.97 lei

3-5 săpt.

-34%

Creating a Customer Experience-Centric Startup

Autor Thomas Suwelack et al.

3 feb 2023

Paperback

Preț: 244^.09 lei

3-5 săpt. | 5-11 zile

Autor Kellie Lucas

24 oct 2019

Paperback

Preț: 84^.49 lei

3-5 săpt. | 5-11 zile

Autor Geoff Ramm

15 iul 2018

Paperback

Preț: 82^.16 lei 88^.56 lei

3-5 săpt. | 5-11 zile

-7%

Autor Kate Edwards

16 feb 2016

Hardback

Preț: 185^.64 lei

3-5 săpt.

Successful Key Account Management in a Week

Autor Grant Stewart

6 ian 2016

Paperback

Preț: 49^.81 lei 67^.89 lei

3-5 săpt. | 5-11 zile

-27%

Autor Jeanne Bliss

8 dec 2011

Paperback

Preț: 130^.53 lei

3-5 săpt.

The Ultimate Online Customer Service Guide – How to Connect with your Customers to Sell More!

Autor M Collier

20 ian 2011

Hardback

Preț: 138^.14 lei

3-5 săpt.

Autor R Bergevin

16 sep 2010

Paperback

Preț: 122^.39 lei

3-5 săpt. | 5-11 zile

Autor KS Fredricks

20 noi 2008

Paperback

Preț: 202^.37 lei

3-5 săpt.

Autor Claes Fornell

31 oct 2008

Paperback

Preț: 118^.70 lei

3-5 săpt. | 5-11 zile

What′s The Secret? To Providing a World–Class Customer Experience

Autor JR DiJulius

26 mai 2008

Hardback

Preț: 166^.22 lei

3-5 săpt.

The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Autor B Price

8 apr 2008

Hardback

Preț: 162^.62 lei

3-5 săpt. | 5-11 zile

Autor Harry Paul et al.

6 dec 2004

Paperback

Preț: 46^.23 lei 62^.25 lei

3-5 săpt. | 5-11 zile

-26%

Autor James P. Womack et al.

17 aug 2015

Paperback

Preț: 109^.63 lei

3-5 săpt.

Editat de Andrew Sturdy et al.

28 mar 2001

Paperback

Preț: 373^.22 lei 419^.35 lei

3-5 săpt.

-11%

Autor J Scott

21 iul 2008

Paperback

Preț: 157^.53 lei

3-5 săpt.

Buyer Personas 2e – How to Gain Insight into your Customer′s Expectations, Align your Marketing Stra tegies, and Win More Business

Autor Kraus

23 sep 2024

Hardback

Preț: 145^.37 lei

3-5 săpt. | 5-11 zile

Autor V. Kumar

20 feb 2024

Paperback

Preț: 213^.12 lei

3-5 săpt.

Customer Communities – Engage and Retain Customers to Build the Future of Your Business

Autor N Mehta

6 noi 2023

Hardback

Preț: 168^.03 lei

3-5 săpt. | 5-11 zile

Autor Daniel D. Prior

4 apr 2023

Paperback

Preț: 353^.63 lei 406^.48 lei

3-5 săpt. | 5-11 zile

-13%

Autor Dietmar Kilian et al.

27 apr 2023

Hardback

Preț: 246^.75 lei

3-5 săpt.

Autor Chitra Madhwacharyula et al.

29 mar 2023

Paperback

Preț: 212^.01 lei

3-5 săpt.

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Cărți relaţii cu clienţii / Customer service