Filtre: Business Afaceri şi management Vânzări şi marketing Relaţii cu clienţii / Customer service

Cărți editura Wiley

Human–Driven Experience – The Battle for Trust in the Digital Age

Autor R Harles

14 iul 2022

Preț: 200^.28 lei

3-5 săpt. | 6-10 zile

Digital Customer Service – Transforming Customer Experience for An On–Screen World

Autor R DeLisi

2 sep 2021

Preț: 161^.79 lei

3-5 săpt. | 6-10 zile

Listen Up!: How to Tune In to Customers and Turn Down the Noise

Autor Karen Mangia

25 noi 2020

Preț: 119^.82 lei

3-5 săpt. | 6-10 zile

The Customer Success Economy – Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Autor N Mehta

28 iun 2020

Preț: 140^.74 lei

3-5 săpt. | 6-10 zile

The Customer Success Professional′s Handbook: How to Thrive in One of the World′s Fastest Growing Careers––While Driving Growth For Your Company

Best Business Books of 2020

Autor Ashvin Vaidyanathan et al.

18 mar 2020

Preț: 162^.07 lei

3-5 săpt. | 6-10 zile

The Nordstrom Way to Customer Experience Excellence – Creating a Values–Driven Service Culture Third Edition

Autor R Spector

9 noi 2017

Preț: 120^.38 lei

3-5 săpt. | 6-10 zile

Autor L Helgeson

10 aug 2017

Preț: 159^.58 lei

3-5 săpt.

Customer Obsessed – A Whole Company Approach to Delivering Exceptional Customer Experiences

Autor E Berridge

25 oct 2016

Preț: 133^.36 lei

3-5 săpt. | 6-10 zile

Customer Success – How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Autor N Mehta

18 apr 2016

Preț: 132^.36 lei 161^.42 lei

3-5 săpt. | 6-10 zile

-18%

The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Autor R Solomon

21 apr 2016

Preț: 174^.01 lei

3-5 săpt. | 6-10 zile

Chief Customer Officer 2.0: How to Build Your Customer–Driven Growth Engine

Bestsellers Customer Service

Autor Jeanne Bliss

2 iul 2015

Preț: 145^.58 lei

3-5 săpt. | 6-10 zile

The Experience – The 5 Principles of Disney Service and Relationship Excellence

Autor B Loeffler

7 mai 2015

Preț: 133^.36 lei

3-5 săpt. | 6-10 zile

Autor RA Barnes

19 ian 2015

Preț: 115^.00 lei

3-5 săpt. | 6-10 zile

People Love You: The Real Secret to Delivering Legendary Customer Experiences

Jeb Blount

Autor Jeb Blount

24 ian 2013

Preț: 100^.38 lei 119^.50 lei

3-5 săpt. | 6-10 zile

-16%

It′s the Customer, Stupid! – 34 Wake–Up Calls to Help You Stay Client–Focused

Autor MA Aun

27 ian 2011

Preț: 135^.31 lei

3-5 săpt.

Chocolates on the Pillow Aren′t Enough – Reinventing The Customer Experience

Autor JM Tisch

19 mar 2009

Preț: 83^.41 lei

3-5 săpt.

Coffee′s for Closers – The Best Real–Life Sales Book You′ll Ever Read

Autor T Morris

24 mai 2023

Preț: 121^.61 lei

3-5 săpt. | 6-10 zile

The Ultimate Online Customer Service Guide – How to Connect with your Customers to Sell More!

Autor M Collier

20 ian 2011

Preț: 135^.31 lei

3-5 săpt.

Autor R Bergevin

16 sep 2010

Preț: 122^.39 lei

3-5 săpt. | 6-10 zile

Autor KS Fredricks

20 noi 2008

Preț: 198^.23 lei

3-5 săpt.

What′s The Secret? To Providing a World–Class Customer Experience

Autor JR DiJulius

26 mai 2008

Preț: 162^.82 lei

3-5 săpt.

The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Autor B Price

8 apr 2008

Preț: 162^.62 lei

3-5 săpt. | 6-10 zile

Autor J Scott

21 iul 2008

Preț: 154^.32 lei

3-5 săpt.

Buyer Personas 2e – How to Gain Insight into your Customer′s Expectations, Align your Marketing Stra tegies, and Win More Business

Autor Kraus

23 sep 2024

Preț: 145^.37 lei

3-5 săpt. | 6-10 zile

Customer Communities – Engage and Retain Customers to Build the Future of Your Business

Autor N Mehta

6 noi 2023

Preț: 168^.03 lei

3-5 săpt. | 6-10 zile

Managing Customer Experience and Relationships: A Strategic Framework

Autor Don Peppers et al.

12 iun 2022

Preț: 511^.25 lei 639^.06 lei

3-5 săpt. | 6-10 zile

-20%

Anticipate: Knowing What Customers Need Before They Do

Autor Bill Thomas et al.

5 noi 2012

Preț: 133^.93 lei

3-5 săpt.

Master Data Management in Practice – Achieving True Customer MDM

Wiley Corporate F&A

Autor D Cervo

18 iul 2011

Preț: 366^.87 lei 398^.77 lei

3-5 săpt.

-8%

Rules to Break and Laws to Follow – How Your Business can Beat the Crisis of Short–Termism

Microsoft Executive Leadership Series

Autor D Peppers

18 feb 2008

Preț: 209^.66 lei

3-5 săpt.

How to Deal with Difficult Customers – 10 Simple Strategies for Selling to the Stubborn, Obnoxious and Belligerent

Autor D. Anderson

7 dec 2006

Preț: 130^.12 lei

3-5 săpt.

Service Orient or Be Doomed! How Service Orientation Will Change Your Business

Autor J Bloomberg

23 mar 2006

Preț: 251^.95 lei

3-5 săpt.

Autor TL Keiningham

17 oct 2005

Preț: 136^.16 lei

3-5 săpt.

It′s All About Service – How to Lead Your People to Care for Your Customers

Autor R Pelletier

9 iun 2005

Preț: 194^.37 lei

3-5 săpt.

Just Ask a Woman – Cracking the Code of What Women Want & How They Buy

Autor ML Quinlan

15 mai 2003

Preț: 212^.91 lei

3-5 săpt.

Autor J Griffin

28 oct 2002

Preț: 130^.28 lei

3-5 săpt.

J-B-UMBS Series

Autor MD Johnson

16 oct 2000

Preț: 275^.08 lei

3-5 săpt.

Fabled Service – Ordinary Acts, Extraordinary Outcomes

Autor B Sanders

2 iul 1997

Preț: 161^.62 lei

3-5 săpt.

Designing the Customer–Centric Organization – A Guide to Strategy, Structure and Process

Autor JR Galbraith

12 mai 2005

Preț: 340^.10 lei

6-8 săpt.

Customer Management Excellence – Successful Strategies from Service Leaders

Autor M Faulkner

24 oct 2002

Preț: 501^.86 lei 545^.50 lei

6-8 săpt.

-8%

The Lifebelt – The Definitive Guide to Managing Customer Retention

Autor JA Murphy

15 ian 2001

Preț: 504^.80 lei 548^.70 lei

6-8 săpt.

-8%

Monitoring, Measuring & Managing Customer Service

Autor GS Goodman

14 mai 2000

Preț: 311^.97 lei

6-8 săpt.

Inspiring Fabled Service – Participant Workbook

Autor B Jameson

25 mar 1996

Preț: 205^.10 lei

6-8 săpt.

Satisfying Internal Customers First: A Practical G uide to Improving Internal and External Customer S atisfaction (Only Cover is Revised) (Quality Impro

Autor RY Chang

27 mai 1994

Preț: 155^.34 lei

6-8 săpt.

The Customer Catalyst – How to Drive Sustainable Business Growth in the Customer Economy

Business Book Awards 2020

Autor C Adlard

17 oct 2019

Preț: 128^.86 lei 155^.30 lei

Indisponibil temporar

-17%

Customer′s New Voice – Extreme Relevancy and Experience through Volunteered Customer Information

Autor JS McKean

13 noi 2014

Preț: 224^.03 lei 239^.84 lei

Indisponibil temporar

-7%

Delivering Effective Social Customer Service – How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Autor C Blunt

24 oct 2013

Preț: 127^.69 lei

Indisponibil temporar

Service–Ability – Create a Customer Centric Culture and Achieve Competitive Advantage

Autor K Robson

15 noi 2012

Preț: 156^.03 lei 213^.80 lei

Indisponibil temporar

-27%

Beyond the Familiar – Long–Term Growth through Customer Focus and Innovation

Autor P Barwise

10 mar 2011

Preț: 124^.48 lei 160^.23 lei

Indisponibil temporar

-22%

The Relationship Revolution – Closing the Customer Promise Gap

Autor L Hochman

4 feb 2010

Preț: 102^.67 lei

Indisponibil temporar

Implementing CRM – From Technology to Knowledge

John Wiley Series in Information Systems

Autor DJ Finnegan

22 mar 2007

Preț: 327^.57 lei 484^.86 lei

Indisponibil temporar

-32%

Information Masters – Secrets of the Customer Race

Autor J McKean

12 apr 1999

Preț: 252^.93 lei 343^.50 lei

Indisponibil temporar

-26%

Customer–Responsive Management – The Flexible Advantage

Total Quality Management

Autor FW Davis

30 oct 1996

Preț: 159^.44 lei 175^.31 lei

Indisponibil temporar

-9%

The Eleventh Commandment – Transforming to ′Own′ Customers

Autor S Vandermerwe

4 iun 1996

Preț: 226^.97 lei 302^.96 lei

Indisponibil temporar

-25%

Papetărie, jocuri, reviste

Cărți editura Wiley