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Cărți relaţii cu clienţii / Customer service în limba Engleză

1-96 din 289 rezultate

Autor Paul R. Timm

31 iul 2013

Preț: 833^.51 lei 980^.61 lei

3-5 săpt. | 6-12 zile

-15%

Customer-Dominant Logic: Customer-Dominant Management as a New Target in Relationship Marketing

Autor Manfred Bruhn et al.

7 ian 2025

Preț: 664^.93 lei 782^.27 lei

3-5 săpt.

-15%

Editat de Victoria J. Farkas

3 mai 2011

Preț: 646^.83 lei 884^.32 lei

3-5 săpt.

-27%

Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress

Developments in Marketing Science: Proceedings of the Academy of Marketing Science

Editat de Luca Petruzzellis et al.

31 mai 2018

Preț: 625^.93 lei 680^.36 lei

3-5 săpt.

-8%

CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service

Management for Professionals

Editat de Sabine Kirchem et al.

14 noi 2024

Preț: 591^.14 lei 695^.46 lei

3-5 săpt.

-15%

Effective Complaint Management: The Business Case for Customer Satisfaction

Management for Professionals

Autor Bernd Stauss et al.

18 feb 2019

Preț: 527^.87 lei 635^.99 lei

3-5 săpt. | 6-12 zile

-17%

Managing Customer Experience and Relationships: A Strategic Framework

Autor Don Peppers et al.

12 iun 2022

Preț: 511^.26 lei 639^.07 lei

3-5 săpt. | 6-12 zile

-20%

A Guide to Customer Service Skills for the Service Desk Professional

Autor Donna Knapp

6 mai 2014

Preț: 1157^.49 lei 1446^.86 lei

3-5 săpt.

-20%

Editat de Edward Pepper

27 mar 2015

Preț: 496^.59 lei 584^.22 lei

3-5 săpt.

-15%

Tact: A Handbook for Results Now Success

Autor MR Jesse L. Dunn

31 oct 2011

Preț: 429^.52 lei 530^.27 lei

3-5 săpt.

-19%

Autor Gregory James Olson

Preț: 426^.28 lei

3-5 săpt.

Customer Service: Pearson New International Edition

Autor Elaine Harris

8 noi 2013

Preț: 422^.71 lei 485^.87 lei

3-5 săpt. | 6-12 zile

-13%

Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity

Autor S. Vandermerwe

12 mar 2014

Preț: 395^.47 lei

3-5 săpt.

The Relationship Marketer: Rethinking Strategic Relationship Marketing

Autor Soren Hougaard et al.

9 noi 2009

Preț: 391^.61 lei

3-5 săpt.

Customer Relationship Management: Concept, Strategy, and Tools

Springer Texts in Business and Economics

Autor V. Kumar et al.

11 ian 2019

Preț: 473^.41 lei

3-5 săpt.

Customer Success Management: Helping Business Customers Achieve Their Goals

Management for Professionals

Autor Michael Kleinaltenkamp et al.

13 mar 2024

Preț: 380^.38 lei 469^.61 lei

39-44 zile

-19%

Master Data Management in Practice – Achieving True Customer MDM

Wiley Corporate F&A

Autor D Cervo

18 iul 2011

Preț: 374^.39 lei 406^.94 lei

3-5 săpt.

-8%

Customer Service: Empowerment and Entrapment

Critical Perspectives on Work and Organisations

Editat de Andrew Sturdy et al.

28 mar 2001

Preț: 373^.22 lei 419^.35 lei

3-5 săpt.

-11%

B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience

Autor Daniel D. Prior

4 apr 2023

Preț: 353^.65 lei 406^.50 lei

3-5 săpt. | 6-12 zile

-13%

The Right Sensory Mix: Decoding Customers’ Behavior and Preferences

Management for Professionals

Autor Diana Derval

11 apr 2023

Preț: 391^.40 lei

6-8 săpt.

Autor Randy MacLean

Preț: 327^.47 lei

3-5 săpt.

Top 25 Customer Service Kpis of 2011-2012

Autor The Kpi Institute et al.

Preț: 324^.85 lei

3-5 săpt.

Autor The Kpi Institute et al.

Preț: 324^.85 lei

3-5 săpt.

Autor Niu Qiang et al.

29 iul 2009

Preț: 302^.35 lei 407^.44 lei

3-5 săpt.

-26%

J-B-UMBS Series

Autor MD Johnson

16 oct 2000

Preț: 280^.69 lei

3-5 săpt.

Defusing Hostile Customers Workbook (Third Edition2010)

Autor Robert Bacal

Preț: 265^.26 lei

3-5 săpt.

Service Orient or Be Doomed! How Service Orientation Will Change Your Business

Autor J Bloomberg

23 mar 2006

Preț: 257^.08 lei

3-5 săpt.

The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

Autor Darryl S. DOANE et al.

2 mai 2005

Preț: 251^.90 lei

3-5 săpt.

Sales Enablement: Tools and Techniques for Modern Sales Organization

Business Guides on the Go

Autor Dietmar Kilian et al.

27 apr 2023

Preț: 246^.75 lei

3-5 săpt.

McGraw-Hill Telecom Portable Consultant

Autor Steven Shepard

31 ian 2002

Preț: 244^.39 lei

3-5 săpt.

Creating a Customer Experience-Centric Startup: A Step-by-Step Framework

Business Guides on the Go

Autor Thomas Suwelack et al.

3 feb 2023

Preț: 244^.09 lei

3-5 săpt. | 6-12 zile

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology

Autor Bernd Schmitt et al.

31 mar 2012

Preț: 240^.15 lei

3-5 săpt.

101 Activities for Delivering Knock Your Socks Off Service

Autor Ann Thomas et al.

16 iun 2009

Preț: 237^.03 lei

3-5 săpt.

Account–Based Growth – Unlocking Sustainable Value Through Extraordinary Customer Focus

Autor Bev Burgess et al.

2 noi 2022

Preț: 230^.53 lei

3-5 săpt. | 6-12 zile

Autor Arthur Middleton Hughes

31 ian 2003

Preț: 218^.53 lei

3-5 săpt.

Offer You Can't Refuse: What If Customers Want More Than Excellent Service?

Lannoo Campus

Autor Steven Van Belleghem

24 sep 2020

Preț: 217^.86 lei

3-5 săpt. | 6-12 zile

Just Ask a Woman – Cracking the Code of What Women Want & How They Buy

Autor ML Quinlan

15 mai 2003

Preț: 217^.33 lei

3-5 săpt.

Rules to Break and Laws to Follow – How Your Business can Beat the Crisis of Short–Termism

Microsoft Executive Leadership Series

Autor D Peppers

18 feb 2008

Preț: 214^.02 lei

3-5 săpt.

Valuing Customer Engagement: Strategies to Measure and Maximize Profitability

Palgrave Executive Essentials

Autor V. Kumar

20 feb 2024

Preț: 213^.12 lei

3-5 săpt.

Autor Cindy Alvarez

18 sep 2017

Preț: 212^.33 lei

3-5 săpt. | 6-12 zile

Scaling Customer Success: Building the Customer Success Center of Excellence

Autor Chitra Madhwacharyula et al.

29 mar 2023

Preț: 212^.01 lei

3-5 săpt.

Bestsellers cărți Customer Service

Autor Christian Terwiesch

20 mai 2019

Preț: 204^.59 lei

3-5 săpt.

Autor Kizzi Nkwocha

Preț: 204^.25 lei

3-5 săpt.

Autor KS Fredricks

20 noi 2008

Preț: 202^.37 lei

3-5 săpt.

Human–Driven Experience – The Battle for Trust in the Digital Age

Autor R Harles

14 iul 2022

Preț: 200^.28 lei

3-5 săpt. | 6-12 zile

It′s All About Service – How to Lead Your People to Care for Your Customers

Autor R Pelletier

9 iun 2005

Preț: 198^.41 lei

3-5 săpt.

Autor Steven Bernstein

Preț: 191^.64 lei

3-5 săpt.

The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money

Age of Experiences

Autor James H. Gilmore

9 dec 2019

Preț: 190^.52 lei

3-5 săpt.

De Gruyter Business Playbooks

Autor Jerry Angrave

11 oct 2020

Preț: 186^.71 lei

3-5 săpt. | 6-12 zile

The Big Book of Customer Service Training Games

Big Book Series

Autor Peggy Carlaw et al.

16 oct 1998

Preț: 186^.67 lei

3-5 săpt.

Hello!: And Every Little Thing That Matters

Autor Kate Edwards

16 feb 2016

Preț: 185^.64 lei

3-5 săpt.

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Autor Lucy Kimbell

13 ian 2015

Preț: 177^.95 lei 225^.63 lei

3-5 săpt.

-21%

Autor Jodie L. Hoffman et al.

Preț: 177^.04 lei

3-5 săpt.

The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Autor R Solomon

21 apr 2016

Preț: 174^.01 lei

3-5 săpt. | 6-12 zile

Customer Communities – Engage and Retain Customers to Build the Future of Your Business

Autor N Mehta

6 noi 2023

Preț: 168^.03 lei

3-5 săpt. | 6-12 zile

Harvard Business Publishing

Autor Frances Frei et al.

31 ian 2012

Preț: 167^.88 lei

3-5 săpt. | 6-12 zile

The Compassionate Geek: How Engineers, It Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer S

Autor Don R. Crawley

14 oct 2013

Preț: 166^.53 lei

3-5 săpt.

What′s The Secret? To Providing a World–Class Customer Experience

Autor JR DiJulius

26 mai 2008

Preț: 166^.22 lei

3-5 săpt.

The Real-Time Revolution: Transforming Your Organization to Value Customer Time

Autor Jerry Power et al.

3 sep 2019

Preț: 165^.21 lei

3-5 săpt. | 6-12 zile

Fabled Service – Ordinary Acts, Extraordinary Outcomes

Autor B Sanders

2 iul 1997

Preț: 164^.99 lei

3-5 săpt.

Autor L Helgeson

10 aug 2017

Preț: 162^.90 lei

3-5 săpt.

The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Autor B Price

8 apr 2008

Preț: 162^.62 lei

3-5 săpt. | 6-12 zile

The Customer Success Professional′s Handbook: How to Thrive in One of the World′s Fastest Growing Careers––While Driving Growth For Your Company

Best Business Books of 2020

Autor Ashvin Vaidyanathan et al.

18 mar 2020

Preț: 162^.07 lei

3-5 săpt. | 6-12 zile

Autor Fred Reichheld

6 dec 2021

Preț: 161^.84 lei

3-5 săpt. | 6-12 zile

Digital Customer Service – Transforming Customer Experience for An On–Screen World

Autor R DeLisi

2 sep 2021

Preț: 161^.79 lei

3-5 săpt. | 6-12 zile

Customer Success – How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Autor N Mehta

18 apr 2016

Preț: 161^.42 lei

3-5 săpt. | 6-12 zile

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Autor Renee Evenson

13 dec 2017

Preț: 160^.06 lei

3-5 săpt.

Authenticity: What Consumers Really Want

Autor James H. Gilmore et al.

17 oct 2007

Preț: 159^.23 lei

24 ore

Autor R Bergevin

16 sep 2010

Preț: 158^.55 lei

3-5 săpt.

Autor J Scott

21 iul 2008

Preț: 157^.53 lei

3-5 săpt.

Autor Michelle Dunn

Preț: 153^.72 lei

3-5 săpt.

The Experience Economy: What It Takes to Be an Entrepreneur and Build a Great Business

Age of Experiences

Autor B. Joseph Pine II et al.

31 mai 2011

Preț: 150^.77 lei

3-5 săpt.

Autor Bill Lee

4 iun 2012

Preț: 148^.71 lei

3-5 săpt.

If It Wasn't for the Customers I'd Really Like This Job

Autor Robert Bacal

31 ian 2011

Preț: 148^.70 lei

3-5 săpt.

Autor Multicultural Marketing and Management et al.

Preț: 147^.79 lei

3-5 săpt.

Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

Autor Renee Evenson

13 sep 2011

Preț: 147^.07 lei

3-5 săpt.

The Ten Principles Behind Great Customer Experiences

Autor Matt Watkinson

5 dec 2012

Preț: 146^.70 lei

3-5 săpt. | 6-12 zile

Chief Customer Officer 2.0: How to Build Your Customer–Driven Growth Engine

Bestsellers Customer Service

Autor Jeanne Bliss

2 iul 2015

Preț: 145^.58 lei

3-5 săpt. | 6-12 zile

Buyer Personas 2e – How to Gain Insight into your Customer′s Expectations, Align your Marketing Stra tegies, and Win More Business

Autor Kraus

23 sep 2024

Preț: 145^.37 lei

3-5 săpt. | 6-12 zile

Autor Jay Baer

mar 2016

Preț: 141^.63 lei 165^.57 lei

22-33 zile

-14%

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Autor Shep Hyken

3 sep 2013

Preț: 140^.82 lei

3-5 săpt.

Autor Dr Paul Homoly

Preț: 140^.75 lei

3-5 săpt.

The Customer Success Economy – Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Autor N Mehta

28 iun 2020

Preț: 140^.74 lei

3-5 săpt. | 6-12 zile

Autor Bill Stinnett

16 oct 2004

Preț: 140^.09 lei

3-5 săpt.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Autor Joseph Michelli

16 iul 2008

Preț: 139^.83 lei

3-5 săpt. | 6-12 zile

Autor Howard E. Hyden

31 oct 2011

Preț: 139^.18 lei

3-5 săpt.

Autor TL Keiningham

17 oct 2005

Preț: 138^.99 lei

3-5 săpt.

Profit in Plain Sight: The Proven Leadership Path to Unlock Profit, Passion, and Growth

Autor Anne C. Graham

6 iul 2015

Preț: 138^.77 lei

3-5 săpt.

The Ultimate Online Customer Service Guide – How to Connect with your Customers to Sell More!

Autor M Collier

20 ian 2011

Preț: 138^.14 lei

3-5 săpt.

It′s the Customer, Stupid! – 34 Wake–Up Calls to Help You Stay Client–Focused

Autor MA Aun

27 ian 2011

Preț: 138^.14 lei

3-5 săpt.

How to Say It

Autor Jack Griffin

4 mar 2013

Preț: 147^.27 lei

3-5 săpt.

Anticipate: Knowing What Customers Need Before They Do

Autor Bill Thomas et al.

5 noi 2012

Preț: 136^.72 lei

3-5 săpt.

Customer Experience: What, How and Why Now

Autor Don Peppers

29 apr 2016

Preț: 136^.50 lei

3-5 săpt.

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Autor John R. DiJulius, III

6 ian 2015

Preț: 134^.86 lei

3-5 săpt.

Negotiate Anything!: Secrets to Make Businesses Treat You Fairly. and for Businesses ... How to Pull Ahead of the Competition Through Excel

Autor Tom Wilson

31 iul 2010

Preț: 134^.80 lei

3-5 săpt.

Autor Robert G. Thompson

Preț: 133^.86 lei

3-5 săpt.

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Cărți relaţii cu clienţii / Customer service în limba Engleză