Managing with Total Quality Management: Theory and Practice: Management, Work and Organisations
Autor Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchingtonen Limba Engleză Paperback – 31 dec 1997
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Specificații
ISBN-13: 9780333620076
ISBN-10: 0333620070
Pagini: 216
Ilustrații: tables, figures
Dimensiuni: 210 x 279 x 17 mm
Greutate: 0.52 kg
Ediția:1998
Editura: Bloomsbury Publishing
Colecția Red Globe Press
Seria Management, Work and Organisations
Locul publicării:London, United Kingdom
ISBN-10: 0333620070
Pagini: 216
Ilustrații: tables, figures
Dimensiuni: 210 x 279 x 17 mm
Greutate: 0.52 kg
Ediția:1998
Editura: Bloomsbury Publishing
Colecția Red Globe Press
Seria Management, Work and Organisations
Locul publicării:London, United Kingdom
Caracteristici
. Well known authors with extensive experience of writing, teaching and researching
Notă biografică
ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).TOM REDMAN is Lecturer at Teesside Business SchoolED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic UniversityMICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST
Cuprins
List of Tables and Figures Introduction What Do We Mean by 'Quality' and `TQM'? The Origins and Development of TQM TQM, Organisational Change and Human Resource Management TQM in Practice Citizens as Customers: The Politics of Quality in Local Government Making TQM Work in a Tough Environment: British Steel Teesside Fads and Fixes: Waving Goodbye to Quality? Re-imaging Customer Services: The Management of Quality in Food Retailing Pay, Rewards and Recognition: Managing Quality in a Small Firm Conclusions: Whether TQM?