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Managing with Total Quality Management: Theory and Practice: Management, Work and Organisations

Autor Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
en Limba Engleză Paperback – 31 dec 1997
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
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Specificații

ISBN-13: 9780333620076
ISBN-10: 0333620070
Pagini: 216
Ilustrații: tables, figures
Dimensiuni: 210 x 279 x 17 mm
Greutate: 0.52 kg
Ediția:1998
Editura: Bloomsbury Publishing
Colecția Red Globe Press
Seria Management, Work and Organisations

Locul publicării:London, United Kingdom

Caracteristici

. Well known authors with extensive experience of writing, teaching and researching

Notă biografică

ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).TOM REDMAN is Lecturer at Teesside Business SchoolED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic UniversityMICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST

Cuprins

List of Tables and Figures Introduction What Do We Mean by 'Quality' and `TQM'? The Origins and Development of TQM TQM, Organisational Change and Human Resource Management TQM in Practice Citizens as Customers: The Politics of Quality in Local Government Making TQM Work in a Tough Environment: British Steel Teesside Fads and Fixes: Waving Goodbye to Quality? Re-imaging Customer Services: The Management of Quality in Food Retailing Pay, Rewards and Recognition: Managing Quality in a Small Firm Conclusions: Whether TQM?