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Human Resource Management in Service Work de Marek Korczynski

Human Resource Management in Service Work: Management, Work and Organisations

Autor Marek Korczynski
en Limba Engleză Paperback – 20 noi 2001
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
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Specificații

ISBN-13: 9780333774410
ISBN-10: 0333774418
Pagini: 237
Ilustrații: references
Dimensiuni: 155 x 235 x 20 mm
Greutate: 0.36 kg
Ediția:2001
Editura: Bloomsbury Publishing
Colecția Red Globe Press
Seria Management, Work and Organisations

Locul publicării:London, United Kingdom

Caracteristici

Its focus on the customer takes a critical approach to the more descriptive 'add-on' treatment of the customer focus in other literature

Notă biografică

MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.

Cuprins

Service Work The New Service Management School Critical Perspectives on Service Work Service Work: The Customer-Oriented Bureaucracy Analysing Distinctive Types of Front Line Work Sales Work Empowerment on the Front Line? Managing Emotions Gendered Segregation and Disadvantage Trade Unions and Service Work Conclusion: Reconsidering Modern Times References.